Cvent Attendee Hub

Score9 out of 10

157 Reviews and Ratings

What is Cvent Attendee Hub?

Cvent Attendee Hub (formerly CrowdCompass) is a browser-based and mobile Event Engagement Platform that delivers the attendee-facing experience layer for in-person, virtual, and hybrid events. The platform operates as a distinct module within the broader Cvent Event Marketing and Management suite, providing content delivery, structured networking, and real-time interaction tools accessible before, during, and after an event.

Categories & Use Cases

Audience Engagement

Live chat
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Category average: 8.8
Audience polling
Presenters can ask for audience input.
Category average: 9
Q&A
Attendees can ask questions during the presentation.
Category average: 9

Survey Features
Collect feedback from customers to track satisfaction and gather demographic information.
Category average: 8.6
Gamification Features
Rank users, track points, and reward achievements in game-like structure to make engagement entertaining and gratifying.
Category average: 8.4
Engagement Tracking Tools
Organize data tracking customer interactions with your website or product.
Category average: 8.6

Most Frequent Users

Top 3 industries using Cvent Attendee Hub.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Finance and Insurance

28.6%

14 installations of 49

#2 most frequent

Other Services (except Public Administration)

14.3%

7 installations of 49

#3 most frequent

Professional, Scientific, and Technical Services

12.2%

6 installations of 49

Alison Schleede

Board Member in Information Technology at NCTIES (11-50 employees employees)

Use Cases and Deployment Scope

We want all our information in one place for attendees. The Attendee Hub simplifies this for the attendee, puts control in their hands, and makes it more efficient. We hope our conference this year will be more organized than last year and look forward to working with CVENT for many years to come.

Pros

The attendee can see all information on one platform.
We can easily target who we want to contact/email.
Everything for the conference is in Cvent.

Cons

I think it has what we need.

Return on Investment

Cost savings over previous vendor.

Usability

Alternatives Considered

Sched

Blu Nordgren View profile

Marketing Communications Manager in Marketing at Cloud 9 Software (51-200 employees employees)

Pros

Fantastic customer assistance. Always on time, and willing to help.
Easy to use platform. I was able to create events by myself after the first time (during which a CS rep walked me through all the steps).
Easy for attendees to use, though a select group did need some extra assistance.
Easy to make the attendee-facing side look really sleek and well-designed because of easy to use tools.

Cons

I always wished that the feedback collected through the session listings in the app would link back to Cvent and the Cvent certificate tool so that people could have been given their certificates of completion immediately after submitting their session feedback. That was the one area that I time and again wished would be improved upon. For every event that I used CrowdCompass for (and it was a total of about 6 events with two different companies), I had to do some creative workarounds. I want to say that CrowdCompass's CS team was VERY helpful with this though.

Return on Investment

We were better able to engage with our customers through the app.
The app helped modernize the experience for our attendees, and for a software company, it's especially important to show that you are on the cutting edge.
Feedback collection was made SO much easier, and more immediate, through the different features available to us.

Other Software Used

Zoho CRM, Cvent Abstract Management, Cvent Event Management

Marissa Wagoner View profile

Senior, Registration Solutions Analyst in Information Technology at One10 Marketing (501-1000 employees employees)

Pros

Allows for easily built event apps
Integrates with Cvent to make it easy to manage your event attendees
Allows you to send out targeted notifications in case of schedule and location changes
Is available in app stores to download with an attendee hub so you don't have to worry about review times for app launches

Cons

I would like to see even better integration with Cvent to allow for more content to be shared and not just attendee information
The app is available in the Apple and Android stores but must be used as a web-based solution for Windows and Google phones
I would like a little more flexibility in some of the way you can build within the app

Return on Investment

CrowdCompass has helped us stay on the forefront of event technology
CrowdCompass has saved us money by allowing us to easily communicate changes and eliminate the need for costly fixes when things fall apart onsite
Using CrowdCompass has helped my organization significantly reduce our environmental impact by eliminating the need for paper agendas, reminders, departure notices, etc.

Alternatives Considered

QuickMobile and DoubleDutch

Michelle Curtis View profile

Travel and Events Specialist in Corporate at PerkinElmer, Inc. (10,001+ employees employees)

Pros

Push notifications and communication.
Agenda management.
Gamification.

Cons

Limited home screen display options.
Limited icon packs for content links.

Return on Investment

Saved significant time communicating with attendees.

Usability

Other Software Used

Concur Travel and Expense, Cvent Event Management, Canva

Bradi Stocks View profile

Specialist, Field Management at Cystic Fibrosis Foundation (501-1000 employees employees)

Pros

Helpful resources
Use branding colors
Trainings

Cons

Not all features are user friendly

Return on Investment

All in one tool

Alternatives Considered

Cvent Event Management

Other Software Used

ClearView CRM, Zoom, Microsoft Teams

EventMobi

QuickMobile

Cvent Attendee Hub

What is Cvent Attendee Hub?

Categories & Use Cases