Best social care tool in the business!
September 15, 2019
Best social care tool in the business!
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Response
Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)
We use it to answer customers on Facebook, Twitter, Instagram, YouTube, our Khoros community, and Google Play store. It answers the need to have a unified voice over those channels. It is used mainly by our call center operations department and a bit by marketing.
- Route and prioritize incoming volume
- Analytics
- Seemless integration of multiple channels
- More Analytics!
- Tools for managers are a little bit lacking
- increased social care efficiency
- increased response and engagement rates
- better reporting
Hootsuite is less suited for a bigger team. Dimelo and Clarabridge are pretty similar for day to day operations. Clarabridge has great analytics but Khoros Care is one of the fastest at integrating new channels and has a clearer long term vision.
Do you think Khoros Care delivers good value for the price?
Yes
Are you happy with Khoros Care's feature set?
Yes
Did Khoros Care live up to sales and marketing promises?
Yes
Did implementation of Khoros Care go as expected?
Yes
Would you buy Khoros Care again?
Yes