A bit slow on manipulation, but great to have for any type of organization who wants to grow on social.
April 27, 2022

A bit slow on manipulation, but great to have for any type of organization who wants to grow on social.

Yassine Fakkar | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

We use it daily. It's essential for us to stay in contact with our clients and resolve their matters, and Khoros gives us the possibility to do so. Even though some content and features may be missing, Khoros works fine in over-all and would suit any kind of business.

Pros

  • Responding.
  • Managing Income messages.
  • Planification.

Cons

  • Intra-organizational cohesion.
  • Stories and some additional features to be implemented.
  • Less technical issues on a weekly basis.
  • Quicker response rate.
  • Better client satisfaction.
  • More press opportunities.
Because, it worked fine till now. Switching of marketing tools can be very unpleasant inside an organization of any kind.
Khoros suggests many features that help the tool scale with the company's growth.
I didn't get to experiment with the implementation phase, but it sounded smooth every time I heard about it!
It responds to a different kind of service proposal. It works well too. Couldn't say more about since I haven't tried any other kind of tool that was designed for the same purpose.

Do you think Khoros Service delivers good value for the price?

Not sure

Are you happy with Khoros Service's feature set?

Yes

Did Khoros Service live up to sales and marketing promises?

Yes

Did implementation of Khoros Service go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Service again?

Yes

If you have a great business, in the middle of expansion. Khoros will help you organize your social media efforts and respond quickly to different intereactions you may have with your followers and subscribers.

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