Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)
We use it daily. It's essential for us to stay in contact with our clients and resolve their matters, and Khoros gives us the possibility to do so. Even though some content and features may be missing, Khoros works fine in over-all and would suit any kind of business.
- Responding.
- Managing Income messages.
- Planification.
- Intra-organizational cohesion.
- Stories and some additional features to be implemented.
- Less technical issues on a weekly basis.
- Quicker response rate.
- Better client satisfaction.
- More press opportunities.
- Khoros Marketing (Formerly Spredfast + Lithium)
It responds to a different kind of service proposal. It works well too. Couldn't say more about since I haven't tried any other kind of tool that was designed for the same purpose.
Do you think Khoros Care delivers good value for the price?
Not sure
Are you happy with Khoros Care's feature set?
Yes
Did Khoros Care live up to sales and marketing promises?
Yes
Did implementation of Khoros Care go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Care again?
Yes