Tell it like it is!
April 27, 2022

Tell it like it is!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

I manage the software for all teams across the organization. I manage the backend, train, and guide teams on brand voice and tone in their response. I also support reporting.
  • Receiving inbound communications
  • Agent reporting
  • Response publishing
  • Inbound communication routing - Keywords and regex rules only go so far. Routing by priority would be helpful.
  • Support - The support team is not always helpful and it often takes more than one phrasing of the question before they understand the ask.
  • Sales Team - When support is requested in annual reviews we are met with up-sell pitches rather than help.
  • Account management - We love our account manager, and he is helpful in escalating support issues but would love for more strategy support from him.
  • We would never to able to touch the customers we do without the software!
Khoros still seems to be the most competitive software out there. We are deeply invested in it and hope to scale with the software.
Scalability is great! We trust that the software can grow with us!
It was so long ago, but we did appreciate our rep!
Khoros does the best job at the social response. Brandwatch does not compare in that category. Sprout also does a great job but does not offer the ability to close communications at scale and in turn cannot scale with us. Thought it may do a better job at reporting.

Do you think Khoros Care delivers good value for the price?


Are you happy with Khoros Care's feature set?


Did Khoros Care live up to sales and marketing promises?


Did implementation of Khoros Care go as expected?


Would you buy Khoros Care again?


The Khoros software does a great job at pulling in conversations in an organized way. Though there is more to be desired for routing it does a better job than many of the software out there and we appreciate that.