Khoros Marketing
February 26, 2024

Khoros Marketing

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Social Marketing

Overall Satisfaction with Khoros Marketing

We use Khoros Marketing for our organic social media channels, specifically for scheduling and care management. Personally, I used Khoros Marketing to build an editorial calendar and schedule out posts for the month.
  • The calendar view makes it easy to see all upcoming posts.
  • Khoros Marketing makes it easy to draft a new post on mobile.
  • Khoros Marketing lets you filter out posts to only see accounts relevant to you and organic posts, not care responses.
  • I wish it could be easier to differentiate between platforms when posting, like adding links for FB and not for IG.
  • Khoros Marketing limits the amount of content I can directly publish to Instagram.
  • I’d like to see the amount of posts that fail to publish be reduced. It’s frustrating to have to check social on the weekends to make sure a post I scheduled actually went live.
  • Khoros Marketing made it easy for me to work ahead with the clean monthly interface. It helped my productivity to be able to work so far ahead.
  • I think Khoros Marketing positively impacted our social channels, however it is costly.
  • Compared to other platforms.
We used the analytics to provide insights to our leadership about our social performance.
We used the approval process to have our corporate social team sign off on every post, making sure all posts adhere to brand guidelines.
I think Khoros Marketing works just as well for a small company, as it does for one with millions of followers.

Do you think Khoros Marketing delivers good value for the price?

No

Are you happy with Khoros Marketing's feature set?

Yes

Did Khoros Marketing live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Marketing go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Marketing again?

Yes

I would recommend this to people looking for a easy to use interface when it comes to scheduling posts.

Khoros Marketing Feature Ratings

Boolean keyword searches
Not Rated
Filtering out noise/spam
Not Rated
Sentiment analysis
Not Rated
Broad channel coverage
Not Rated
Content planning and scheduling
8
Audience targeting
6
Workflow management
8
Automated routing and prioritization
9
Customer interaction histories
8
Bulk actions
Not Rated
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Campaigns and promotions
Not Rated
Twitter
7
Facebook
9
LinkedIn
Not Rated
Instagram
6
Pinterest
Not Rated
Campaign success analytics
Not Rated
Real-time tracking
Not Rated
Competitor analysis
Not Rated
Role-based user permissions & privileges
8
Mobile access
9