Item: Khoros Marketing
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Utilised the application to help our client perform and monitor customer research, as well as to organise their editorial schedule across channels. This tool was mostly used to schedule and approve content and keep track of social media mentions.

Pros and Cons

Always new features added fast
Inexperienced users can use it

Some bugs sometimes when trying to schedule posts
Could have more social platforms in the inbox part

Return on Investment

It was a good tool for my client to use

Customer Support

It had a good impact on client social media strategy

Brand Management with Khoros

Not used in this way

Scalability

It is evident to me that Khoros was developed by experts in marketing methods that go beyond social media. Their product roadmaps place a high premium on scalability and omnichannel integration.

Key Insights

Do you think Khoros Marketing delivers good value for the price?

Yes

Are you happy with Khoros Marketing's feature set?

Yes

Did Khoros Marketing live up to sales and marketing promises?

Yes

Did implementation of Khoros Marketing go as expected?

Yes

Would you buy Khoros Marketing again?

Yes

Alternatives Considered

Sprout Social

Sprout has more feature and more options for social networks.

Other Software Used

Sprout Social, Vysor, HypeAuditor

Likelihood to Recommend

My client began utilising Khoros to effectively respond to customer inquiries on many social media platforms; plan, organise, and post content; and carry out analytics that might be vital in our marketing decision-making. I think Khoros is fairly decent in terms of customisation; the calendar view is visually appealing, and the approval procedure is a great feature that allows information to be evaluated before it is released.

Good tool for social media

Modules Used

Overall Satisfaction with Khoros Marketing