Happy with Khoros
July 18, 2023

Happy with Khoros

margaux adams | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Social Marketing
  • Intelligence
  • Care

Overall Satisfaction with Khoros Marketing

We use Khoros as our social media dashboard to schedule, post, and monitor our social channels as well as do reporting on a continual basis.

Pros

  • Reporting and Analytics are extremely easy to pull
  • Listening and responding with multiple users
  • Scheduling and organizing your content with tags

Cons

  • Competitive listening / intelligence tool is not intuitive
  • Have trouble with pulling some paid campaigns into analytics
  • Can get different answers from the support team when trying to resolve issues
  • improved management of organic and paid campaigns,
  • quickly address threats to your brand’s reputation.
  • Show detailed analytics of business objectives
We are able to monitor our brand’s social presence abd align strategy internally through analytics
spotting potentially damaging social mentions and following up quickly
I do think there are lots of opportunities to scale- but it does come at a cost

Do you think Khoros Social Media Management delivers good value for the price?

Yes

Are you happy with Khoros Social Media Management's feature set?

Yes

Did Khoros Social Media Management live up to sales and marketing promises?

Yes

Did implementation of Khoros Social Media Management go as expected?

Yes

Would you buy Khoros Social Media Management again?

Yes

Far beyond the capabilities of social studio with reports and keeping up with the changing landscape and features on social
We find Khoros marketing to handle all of the day to day needs of our social media team and makes it easy for us to do reporting and analytics in a quick and easy way. It creates an omnichannel look at your social media efforts with capabilities to drill down to specific campaigns or channels.

Khoros Social Media Management Feature Ratings

6.8
Boolean keyword searches
7
Filtering out noise/spam
5
Sentiment analysis
5
Broad channel coverage
10
8.0
Content planning and scheduling
10
Audience targeting
6
Workflow management
8
6.5
Automated routing and prioritization
Not Rated
Customer interaction histories
10
Bulk actions
3
8.0
Lead generation
Not Rated
Content marketing
Not Rated
Campaigns and promotions
8
8.4
Twitter
10
Facebook
10
LinkedIn
10
Instagram
7
Pinterest
5
7.0
Campaign success analytics
10
Real-time tracking
8
Competitor analysis
3
9.0
Role-based user permissions & privileges
10
Mobile access
8

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