Excellent tool for managing multiple markets on social media
November 18, 2020
Excellent tool for managing multiple markets on social media
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Social Marketing
Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)
Khoros Marketing (formerly Spredfast + Lithium) is used as an integral tool in our organization. We manage multiple markets across Europe and it's a great way to see all of our content that's going out on social in one place.
- Excellent overview tool when managing 30+ social media accounts.
- Great reporting and analytics.
- We are limited by the social platforms' API--we understand this isn't Khoros Marketing (formerly Spredfast + Lithium)'s fault--but there are some limitations in what we are able to post using the tool.
- Intelligent auto-labelling of content would be great to save us manually adding labels for markets that have forgotten.
- Improves management of organic and paid campaigns across multiple markets.
- Used heavily for consumer interaction and assigning cases to agents.
Khoros Marketing (formerly Spredfast + Lithium) support has been excellent; all issues are quickly resolved and our reps are fantastic.
Centralised visibility of teams within Khoros Marketing (formerly Spredfast + Lithium) mean that we can quickly generate reports that cover all of Europe and look out for issues that may arise.
Do you think Khoros Marketing delivers good value for the price?
Yes
Are you happy with Khoros Marketing's feature set?
Yes
Did Khoros Marketing live up to sales and marketing promises?
Yes
Did implementation of Khoros Marketing go as expected?
Yes
Would you buy Khoros Marketing again?
Yes