Khoros gets the job done and then some
March 01, 2021
Khoros gets the job done and then some
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Social Marketing
- Intelligence
Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)
A few departments use it. Organic Social is the biggest user, then customer service, and finally, analytics. We (social) use it every day for scheduling content. I personally will use intelligence to gather info and reports for execs and others in the company. Customer service mainly uses the Inbox function to help customers. Analytics will use intelligence and data insights.
- Scheduling, labeling, etc
- Up to speed and easy to use intelligence.
- Easy to collaborate in inbox.
- Expanded social channels (e.g. Tik Tok).
- Twitter data.
- More precise sentiment in intelligence.
- Management of organic campaigns has been vital to our success.
- Intelligence reports have been key in supporting broader business.
Khoros Support has been super helpful any time we run into issues. For the most part, they get back to us right away and are able to address any sort of issues that may arise.
We haven't done too much in terms of risks. We're a relatively smaller team, so we're pretty good at staying connected about what's happening. Plus the rest of the company is pretty much on top of different internal/external risks.
Do you think Khoros Marketing delivers good value for the price?
Not sure
Are you happy with Khoros Marketing's feature set?
Yes
Did Khoros Marketing live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Marketing go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Marketing again?
Yes