Khoros user and believer!
April 28, 2022

Khoros user and believer!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Intelligence

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)

We used it to monitor the discussion going on with our brand. It helped a lot with PR and reputation management.

Pros

  • Pulling in mentions.
  • Saving time and energy on staff.
  • Giving us insights that we did not know about.

Cons

  • Ease of use.
  • Ease of use.
It is easy to scale.

Do you think Khoros Social Media Management delivers good value for the price?

Yes

Are you happy with Khoros Social Media Management's feature set?

Yes

Did Khoros Social Media Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Social Media Management go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Social Media Management again?

Yes

I am not sure all of the products, but have loved everything we have used. Thanks!
The best is when we had some public relation issues we have had in the media, and it has helped us keep a pulse on the specifics of what our community and new outlets are saying.

Khoros Social Media Management Feature Ratings

8.5
Boolean keyword searches
9
Filtering out noise/spam
Not Rated
Sentiment analysis
8
Broad channel coverage
Not Rated
10.0
Content planning and scheduling
10
Audience targeting
Not Rated
Workflow management
Not Rated
10.0
Automated routing and prioritization
10
Customer interaction histories
10
Bulk actions
10
9.5
Lead generation
9
Content marketing
10
Campaigns and promotions
Not Rated
Not Rated
Twitter
Not Rated
Facebook
Not Rated
LinkedIn
Not Rated
Instagram
Not Rated
Pinterest
Not Rated
10.0
Campaign success analytics
10
Real-time tracking
Not Rated
Competitor analysis
Not Rated
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
Not Rated

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