Average product.
Updated May 15, 2025

Average product.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Social Marketing
  • Intelligence

Overall Satisfaction with Khoros Social Media Management

We use Kharos for all social media planning, posting our content on different social media platforms, and social listening. This software helps us measure our performance on different social media platforms. We also used it for competition analysis. Overall, it is a good software for social media management.

Pros

  • Social media listening.
  • Social media content analysis.
  • Social media planning.

Cons

  • Customer care.
  • Improvement in Dashboard.
  • Some metrics are still missing in the dashboard.
  • Save men hours which impacts the ROI.
  • Easy to use dashboard.
  • All content in one place.
They need to upgrade their software with the latest metrics and solutions.
This is the only software I used for social media tasks.

Do you think Khoros Social Media Management delivers good value for the price?

Not sure

Are you happy with Khoros Social Media Management's feature set?

Yes

Did Khoros Social Media Management live up to sales and marketing promises?

Yes

Did implementation of Khoros Social Media Management go as expected?

No

Would you buy Khoros Social Media Management again?

Yes

Well suited—a one-stop solution for all the social media tasks. Less appropriate—Some important metrics are still missing from the dashboard.

Khoros Social Media Management Feature Ratings

5.8
Boolean keyword searches
8
Filtering out noise/spam
3
Sentiment analysis
6
Broad channel coverage
6
6.8
Content planning and scheduling
8
Audience targeting
6
Content optimization
6
Workflow management
7
5.7
Automated routing and prioritization
7
Customer interaction histories
5
Bulk actions
5
6.0
Lead generation
6
Content marketing
6
Campaigns and promotions
6
5.8
Twitter
5
Facebook
7
LinkedIn
6
Instagram
7
Pinterest
4
4.7
Campaign success analytics
6
Real-time tracking
4
Competitor analysis
4
5.5
Role-based user permissions & privileges
5
Mobile access
6

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