Visually appealing and fun to use
May 18, 2022

Visually appealing and fun to use

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Klaxoon

Many problems, like product failure to address, customer needs/pain to identify by segment, and lack of alignment on prioritization/direction to take. the main benefits are to optimize participants' contribution, share and align perspectives, and visualize actions. Klaxoon helps mobilize the collective intelligence to assess a situation, deal with a problem, improve a process, reach an agreement and define an action plan. I used it internally and with customers, for small and large groups, face-to-face or remote, leveraging templates or developing my own.
  • You can provide one code to the participant and run the entire workshop from there
  • Great integration with Microsoft Teams is really helpful to manage meeting online.
  • The flexibility of Klaxoon is really impressive when you get into the notion of a meeting that allows having packaged experience. We have a lot of people using Klaxoon and the networks and the possibility to share templates across an entire organization is also a big plus from Klaxoon.
  • Just maybe some fine-tuning here and there about some choice in terms of UI and maybe trim down a bit some graphically appealing things which are sometimes taking over the effectiveness
  • The solution is really rich and maybe including more tutorials would be great to reduce the learning curve when using more advanced capabilities.
  • I wish the session functionality would give me more freedom to switch between different activities and reactivate some e.g. a survey. It's easier to make a mistake with sessions to close activities by accident.
  • Klaxoon allows working in a group easily at the same time for people in different places. So the main benefit is to work collaboratively and to come back to the work anytime we want.
  • It was especially important during the Covid period when we could not organize on-site sessions with a real post-it. It helps also for online training or digital adoption thanks to the possibility to define the digital training journey with Module/Quiz sessions/Surveys.
  • we benefited from strong support from the Customer management services of Klaxoon to kick off the solution in a very good way.

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We are using Klaxoon for customer engagement, training, and coaching of our field sellers. Among the benefits, we have been able to reduce the need for travel and run super effective meetings online. We are seeing a significant impact on sales by leveraging envisioning workshops ran with Klaxoon, it resulted in an increasing win rate by focusing on helping our customers solve their problems. We are also able to support our large sales organization by being able to provide them with customized templates based on our customer industries and our solutions.