Great for streamlining phishing response.
Updated July 28, 2023

Great for streamlining phishing response.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 PhishER

Currently KnowBe4 PhishER is being used across all departments within the organization. This has addressed the business problem of suspected phishing remediation. Through machine learning, integrations with VirusTotal, the PhishAlert button, and the ability to automatically respond to messages, we have drastically slashed the amount of time that analysts and end-users spend in phishing responses.
  • Machine learning evaluation
  • Automation of response
  • Setting custom thresholds
  • Quarantining messages before end-users read them
  • Search inboxes for similar messages
  • Custom rules can be bothersome to create
  • Inability to log directly into PhishER, must go through main console first
  • PhishRIP can require too much information when searching for similar messages
  • Automated response
  • Integration with Virus Total
  • PhishRIP
  • Less analyst time spent on phishing emails
  • Reduced number of missed messages
  • PhishRIP has allowed phishing messages to be removed before they have been read
PhishER has saved my organization time through the incorporation of automated responses and the ability to manage quaranting messages and block lists from within the PhishER console and not needing to log into another dash board.
My organization has utilized PhishML, PhishRIP, and PhishER Blocklist with great success.
PhishML has allowed me to drastically reduce the number of messages my staff review on a daily basis, and provide after hours responses to colleagues working different shifts or checking messages after hours. PhishRIP has allowed me to remove threatening messages that have been reported before all recipients have read them, and this has combined with the PhishER Blocklist to eliminate recurring threats.
I have previously used Infosec IQ and Mimecast for similar purposes. Infosec IQ allowed my users to report messages, but the interface was clumsy and there weren't any features to allow me to quarantine or block message from within that dashboard. Mimecast was similar, but the granularity of the controls was overwhelming for new staff.

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PhishER works wonderfully for organizations in which end-users are prone to reporting all messages. By having automated responses it allows for non-malicious messages to be responded to without requiring analyst intervention. The PhishRIP functionality can be less useful because it requires a minimum of two fields to be selected for searching. This can result in issues where a threat actor has modified the body or subject to add a more personal touch to the malicious email.

KnowBe4 PhishER Feature Ratings

Company-wide Incident Reporting
Integration with Other Security Systems
Centralized Dashboard
Live Response for Rapid Remediation