Item: KnowBe4 PhishER/PhishER Plus
Rating: 10
Author: Krystal Otten

Use Cases and Deployment Scope

We love PhishER because it works to combat our phishing email issue. I think the most notable feature of the product is that it actually takes the phishing and malware emails we receive and pulls them out of users inbox. It is very beneficial. The other feature I find extremely beneficial is the Virus Total score to decide whether an email is malicious or not.

Pros and Cons

Identifies the difference between Clean and Threat emails.
Pulls out emails from other users mailboxes that contain the same info as phishing email.
Enables you to customize the platform to closely relate to your company.

Honestly I can't think of anything!

Return on Investment

Isolating email threats
Seizing phishing emails before they become an attack
Leaving more time open on our team to work on other tasks

Time Savings

KnowBe4 PhishER has saved my organization time and money by reducing/eliminating the amount of threats that enter our user's mailboxes. It is a sad truth, but if all the threat emails would have actually gotten sent out, our users would have clicked on them.

PhishER Capabilities

We have implemented Phish ML, PhishRIP, and Phish ER Blocklist.

These features have impacted my organization by working together to create a perfect offensive tool. Most tools these days are defensive, but i feel like this one does so much better at preventing the problems to begin with.

Alternatives Considered

None.

Key Insights

Do you think KnowBe4 PhishER/PhishER Plus delivers good value for the price?

Yes

Are you happy with KnowBe4 PhishER/PhishER Plus's feature set?

Yes

Did KnowBe4 PhishER/PhishER Plus live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 PhishER/PhishER Plus go as expected?

Yes

Would you buy KnowBe4 PhishER/PhishER Plus again?

Yes

Other Software Used

Axonius, Microsoft Sentinel, Cisco Umbrella

Likelihood to Recommend

KnowBe4 PhishER is great at detecting threats before they even reach our users mailboxes. Since human error is so prevalent, this is a huge help. The tool also does a great job of setting to the side the ones it is unsure about. I like this because it does not pull out emails from our users unless it is extremely sure it contains a threat.

Product Configurability

I feel the configurability is just right for this type of product! The tool was working great without configuring small details, however, it works even better now. I am able to create the email responses from scratch for THREAT, SPAM and CLEAN sent to end users after they report phishing email. These emails can be set to be coming from whatever sender you’d like (my company uses IT Services). Another feature is the Blocklist where i can add a malicious sender’s email address, a URL, or a File Hash. You can then configure to sync with Microsoft 365 mailboxes. I also like that I can use the pre-determined tags and/or create my own to apply to the messages. Not only can you create the tags, but you can also use those tags to define the classification (THREAT, SPAM or CLEAN) each email receives!

KnowBe4 PhishER is the Bees Knees!

Overall Satisfaction with KnowBe4 PhishER