KnowBe4 PhishER is a great addition to Current KnowBe4 customer and M365 exchange customer looking to simplify reporting and hunting.
June 23, 2024

KnowBe4 PhishER is a great addition to Current KnowBe4 customer and M365 exchange customer looking to simplify reporting and hunting.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 PhishER/PhishER Plus

We use KnowBe4 PhishER to improve email security and reduce the burden of on our IT staff. In conjunction with the KnowBe4 security and awareness training and phishing email simulations it works well. Previously the IT staff would receive lots of forwarded suspicious emails, not always to Helpdesk and it caused extra work. Now, users are immediately notified if they flag a training email and we get securely notified if it is a really threat. PhishRIP then makes it easy to track down and pull out the threats from other accounts.

Pros

  • Reporting of Phishing emails
  • Alerting end users of simulated phishing training emails
  • Integrating Managed Blocklist to M365 Exchange
  • Hunting for and removing found threats

Cons

  • PhishRIP automation is a bit confusing to get setup with the automation.
  • We had some problems with M365 syncing blocklists initially.
  • Would be nice to be able to report spam vs phishing like the Microsoft report button.
  • Isoloates threat
  • Freed up IT resources
  • Improved security
It prevents us from having it investigate and report training emails and centralizes actual threat in a central location where we can take action. Also blocking threats before it happens with blocking email domain lists is grate as well. Filling in words here so this thing does not complain any more about length.
We use all of the above tools except for PhishFlip at this time.
PhishML is great for classifying and removing threats once reported. PhishRIP in turn gets used to pull those classified as threats from our users mailboxes and prevent incidents from occurring. Block lists are great crowdsourced preventative measures to keep known bad senders out.
Abnormal is on an entirely nother level both in cost and functionality. Costs is 25x but is borderline magic. Barracuda was finicky and cost more. Defender for email we already had but falls short in a lot of areas, especially with the reporting piece.

Do you think KnowBe4 PhishER/PhishER Plus delivers good value for the price?

Yes

Are you happy with KnowBe4 PhishER/PhishER Plus's feature set?

Yes

Did KnowBe4 PhishER/PhishER Plus live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 PhishER/PhishER Plus go as expected?

No

Would you buy KnowBe4 PhishER/PhishER Plus again?

Yes

If you are already using KnowBe4 for Security and awareness training this is a no brainer for a security boost and reduction of alerts to the it department for simulations. If you have a more advance email security platform like Abnormal Security this may not be a good fit, but then the cost is pennies in comparison.

KnowBe4 PhishER/PhishER Plus Feature Ratings

Integration with Other Security Systems
10
Centralized Dashboard
9
Machine Learning to Prevent Incidents
8
Live Response for Rapid Remediation
8

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