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KwowBe4 and my overall experience
March 26, 2022

KwowBe4 and my overall experience

Troy Brunkow | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • Kevin Mitnick Security Awareness Training
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)

Overall Satisfaction with KnowBe4 Security Awareness Training

When I started at Johnson Health Tech we didn't have much in ways of user training or anything in way of a decent education for end-users to understand the importance of cyber security and their role in it. This has been immensely helpful in the last 16 months since I purchased the software as in that duration I had to also roll out multi-factor authentication for my entire organization as well. The training videos Knowbe4 has in their arsenal along with the general knowledge it gives to my user base have been invaluable. It made the inevitable fight you have with buy-in from your userbase next to non-existent while the roll-out was happening. I'm looking forward to revamping my entire knowbe4 learning platform as well to better educate my userbase against all the known bad actions going forward.
  • Educating your userbase
  • Supporting your admins
  • Ease of access for end users
  • Better onboarding for their customers
  • I'd like to see campaigns auto-generated for first time runs
  • A better way to learn soar for admins purchasing your product
  • Less tickets so less time spent from my helpdesk people
  • More knowledge for my end users to use both in and outside of work
  • Great building blocks for future improvements
The support has been wonderful. My point of contact I speak with once a month about ways I am able to improve my current training environment and how my phishing environment can also be improved. He's very open and happy to help me with just about any request I'll have of it.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

The usability is pretty straightforward and the UI is very clean. I would still like some more of the finer details walked through with me and future customers when we get onboarded. Or at the very least have the whole first one set up for the first time. This may have changed since I was onboarded everyone also was extremely keen to help when I asked though so please don't take this comment as they aren't willing.
With the arrival of the "Phish Alert Button," my end users have been using it both in the appropriate and inappropriate ways, and that's a REALLY GOOD THING. Prior to this in my environment, they'd just use tickets constantly to let us know of bad actors attempting to spear phish their way into our environment. However, even my worse-off end-users using the button for spam has even gotten our risk significantly lower. It's truly a wonderful thing.

KnowBe4 Security Awareness Training Feature Ratings

Security Awareness Training
8.9
Training Content Library
10
Multilingual Training Content
4
Training Gamification
10
Industry-Specific Security Training
10
Individualized Security Training Plans
7
Phishing Simulations
10
Security Reporting
10
Integration with Security Tech Stack
10
Security
10.0
Role-based user permissions
10
Single sign-on capability
10