Good value but needs more support and training.
July 07, 2021

Good value but needs more support and training.

Andy Gross | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Power PDF Standard for Mac

Overall Satisfaction with Kofax Power PDF (formerly Nuance)

We use it for all manner of PDF preparation and review. Lots of forms from government agencies (VA, US District Court, local courts), as well as authorizations for medical records from clients. We use it to review medical records and reports from professionals and government agencies. We handle a lot of PDFs, and Kofax is the default PDF handler.
  • Easy to re-arrange documents.
  • Easy to insert new pages.
  • OCR seems to be pretty accurate.
  • The OCR function can be a bit difficult to use.
  • Creating PDF Forms could be more intuitive.
  • The software itself could be a lot more intuitive.
  • I'd like the ability to print to PDF and verify that all meta-data has been removed.
  • Cost savings.
  • Time savings.
  • Better tool than the standard PDF readers out there.
The way the help feature is nice, which directs you to the right menu as you type in your query. I would like some instructional videos though on features such as redaction, removing OCR, removing meta data, and all around use of the product. All in all, fairly easy to use, but not quite as intuitive or straightforward as Adobe.
On price along, Kofax beat Adobe. After one year, Kofax made a lot more sense, whereas I would continue to pay $15/month in perpetuity. It was just too expensive in the long run. Kofax does what I need it might not be as intuitive or easy to use or have the document cloud features like Adobe, but it's a fraction of the cost.
I gave up on live support a while ago. The user manual and search is pretty good, but the articles don't always answer my questions and when I search the web, there doesn't seem to be a lot of "how to" videos or articles to demonstrate certain features. I'd prefer some tutorial videos for use of Kofax on the Mac platform.

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Microsoft 365 (formerly Office 365), Clio, GoToConnect (formerly Jive)
The search feature is pretty robust and useful, as is the ability to assemble documents. I like the Bates stamping feature as well, which makes it pretty easy to customize the specific Bates number format and add file names or numbers to the document as well so the Bates number contains lots of useful information.
Honestly, it's a function of price. Kofax was reasonable compared to Adobe. It's great for rearranging and preparing large PDFs, searching large PDFs, etc., breaking down large PDFs into smaller files by removing individual pages.

The redaction feature is a bit cumbersome and not as easy to use as MacOS Preview or Adobe Acrobat.