Kofax: satisfaction
Updated January 09, 2022

Kofax: satisfaction

Celine Ma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Power PDF Advanced

Overall Satisfaction with Kofax Power PDF (formerly Nuance)

We found Acobat is too powerful for our business. Nucance / Kofax is simple and friendly to use in our office.
  • Simple and easy to navigate.
  • The layout is similar to MS Office.
  • Button to insert a blank page.
  • Volume discount for small business (5-10 people) will be nice.
Agreed. The setup is very similar to MS Office, so very easy to navigate around. Not much of a learning curve.
We used Nuance for a very long time. And then, I found out they became Kofax, so we just went with Kofax. Kofax is much better then Nuance. Kofax platform is more friendly and the software runs more smoothly with Windows 10.
I did had trouble loading the software at the beginning. So I contact support. And they were able to sort my problem quickly.
After the installation, everything is running smoothly, so no support required.

Do you think Kofax Power PDF (formerly Nuance) delivers good value for the price?

Yes

Are you happy with Kofax Power PDF (formerly Nuance)'s feature set?

Yes

Did Kofax Power PDF (formerly Nuance) live up to sales and marketing promises?

Yes

Did implementation of Kofax Power PDF (formerly Nuance) go as expected?

Yes

Would you buy Kofax Power PDF (formerly Nuance) again?

Yes

Secured document with password.
We have a small office, so Kofax is good enough for our normal daily business use. Our usage with Kofax are, print to PDF, secure documents with password, and of course using it as a reader.

Using Kofax Power PDF (formerly Nuance)

3 - Real estate appraiser
1 - a support staff
  • Print to PDF
  • Secure document
  • PDF reader
So far we are very happy with Power PDF. Not unless there is new feature, we don't need to renew it

Evaluating Kofax Power PDF and Competitors

  • Price
  • Product Usability
  • Prior Experience with the Product
very happy with the product, so no need to change anything

Kofax Power PDF Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, not necessary!!
Yes, There were a promotion, and I just missed it by a day or two. I just asked, with no expectation. The sales rep give me the discount, although, there were some glitches, but was solved, and I received my additional discount. Very grateful about it. Thank you!