Overall Satisfaction with Kounta
Kounta is used across our entire business. We operate with three points of sale and it integrates seamlessly with our cloud accounting software, Xero. It allows us to track inventory, stock control and provides detailed analytics and sales data. Additionally, it integrates with our merchant facilities which minimises the potential of user error. Overall, adopting Kounta has contributed to an improvement in end of day sales reconciliation and fewer discrepancies.
- It has dramatically minimised errors regarding order taking and docket printing
- With the merchant facility integration, it has virtually eliminated user input error with regards to receipt of monies
- Sales, wastage and inventory data allows for better stock and wastage control
We moved from Vend to Kounta because of Kounta's enhanced functionality for the hospitality domain. Vend was, at the time, more oriented towards the retail industry and so it lacked key features that would have allowed our business to grow and become more efficient. Over time, Kounta has continually improved and adapted to better suit its customers' needs.
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Kounta is particularly well suited to small to medium sized hospitality businesses. It has a great many number of add-ons and integrations that enhance the user experience and its general usefulness from a back end perspective. For example, there is the ability to program automatic menu surcharges for certain circumstances, such as public holidays. It also handles bill-splitting well. It could possibly be less appropriate for venues that need extremely detailed sales data, or for those venues that have very complicated menus or ordering options.