Item: Kounta
Rating: 10
Author: Tom Roden

Overall Satisfaction with Kounta

Use Cases and Deployment Scope

Kounta is used across our entire business. We operate with three points of sale and it integrates seamlessly with our cloud accounting software, Xero. It allows us to track inventory, stock control and provides detailed analytics and sales data. Additionally, it integrates with our merchant facilities which minimises the potential of user error. Overall, adopting Kounta has contributed to an improvement in end of day sales reconciliation and fewer discrepancies.

Pros and Cons

Pros

Intuitive user interface
Integrates with merchant facility
Integrates with accounting software

Cons

An easier to modify table plan
A dedicated 'print receipt' button
Improved sync times

Most Important Features

Intuitive table plan
Integration with Xero
Integration with merchant terminals

Return on Investment

It has dramatically minimised errors regarding order taking and docket printing
With the merchant facility integration, it has virtually eliminated user input error with regards to receipt of monies
Sales, wastage and inventory data allows for better stock and wastage control

Alternatives Considered

Vend

We moved from Vend to Kounta because of Kounta's enhanced functionality for the hospitality domain. Vend was, at the time, more oriented towards the retail industry and so it lacked key features that would have allowed our business to grow and become more efficient. Over time, Kounta has continually improved and adapted to better suit its customers' needs.

Key Insights

Do you think Kounta delivers good value for the price?

Yes

Are you happy with Kounta's feature set?

Yes

Did Kounta live up to sales and marketing promises?

Yes

Did implementation of Kounta go as expected?

Yes

Would you buy Kounta again?

Yes

Other Software Used

Xero, Deputy, Later

Likelihood to Recommend

Kounta is particularly well suited to small to medium sized hospitality businesses. It has a great many number of add-ons and integrations that enhance the user experience and its general usefulness from a back end perspective. For example, there is the ability to program automatic menu surcharges for certain circumstances, such as public holidays. It also handles bill-splitting well. It could possibly be less appropriate for venues that need extremely detailed sales data, or for those venues that have very complicated menus or ordering options.

Comments

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