Scrappy supportive CRM
September 19, 2019
Scrappy supportive CRM
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Kustomer
Multiple departments use Kustomer at our company. We use it as our CRM solution. It helps us pass customer contacts across departments and respond to them quickly and effectively.
- Customer timelines and information about the customer
- Communication
- Support building out your instance
- Seems like most features that are released are MVPs (most viable product) and not a full solution
- You have to pay more and more for different functionality
- Reduction in cost
- Increase in efficiency
- Improved CSAT
Do you think Kustomer delivers good value for the price?
Yes
Are you happy with Kustomer's feature set?
Yes
Did Kustomer live up to sales and marketing promises?
Yes
Did implementation of Kustomer go as expected?
Yes
Would you buy Kustomer again?
Yes