Scrappy supportive CRM
September 19, 2019

Scrappy supportive CRM

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kustomer

Multiple departments use Kustomer at our company. We use it as our CRM solution. It helps us pass customer contacts across departments and respond to them quickly and effectively.
  • Customer timelines and information about the customer
  • Communication
  • Support building out your instance
  • Seems like most features that are released are MVPs (most viable product) and not a full solution
  • You have to pay more and more for different functionality
  • Reduction in cost
  • Increase in efficiency
  • Improved CSAT
Very responsive (during business hours) and helpful. They address all our complex questions and assist with solutions.

Do you think Kustomer delivers good value for the price?

Yes

Are you happy with Kustomer's feature set?

Yes

Did Kustomer live up to sales and marketing promises?

Yes

Did implementation of Kustomer go as expected?

Yes

Would you buy Kustomer again?

Yes

It's very well suited for people who are supporting a customer base where the relationship with the customer is important.