Super efficient and organized!
September 29, 2020

Super efficient and organized!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kustomer

Kustomer is used within our entire customer experience team as well as across our company as a whole. We address business problems with customers such as order organization and communication.

Pros

  • I love that we have Kustomer linked through UJet so we can call customers with ease.
  • Kustomer makes things super easy to understand and everything is laid out and organized in an easy to see and use way.
  • It's so efficient that Kustomer auto-populates conversations for us to get to customers quicker.

Cons

  • Sometimes updates are done at inconvenient times and suspend our progress for a bit.
  • Increased customer satisfaction
  • Increase in efficiency company-wide
  • Provides more knowledge to our team members
  • Faster resolution time
I have never used anything besides Kustomer and I don't know if I ever will because Kustomer is just so helpful!!
Kustomer is well suited for a customer experience squad because of it's efficiency and ease.

Kustomer Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help
10.0
Customer portal
10
IVR
10
Social integration
10
Email support
10
Help Desk CRM integration
10

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