My Kustomer Review
September 29, 2020

My Kustomer Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kustomer

It is being used company-wide in addressing our customers' concerns. The interface of the Kustomer made our jobs easier and does shorten the waiting time of the customers for a response. All in all, Kustomer is very convenient.
  • The website is very light so even when there's an internet issue, I can still use a hotspot to run Kustomer.
  • The interface of the website is very user friendly. It's easy to navigate and is easy to learn as well.
  • Kustomer has a very good contrasting color scheme. The right contrast between the background of the website and content is one of the most basic yet most important web design principles that should never be overlooked.
  • Maybe a little improvement on how fast we get a solution to every outage
  • Make the loading time for the website a bit faster
  • I hope this will be compatible with mobile soon.
  • Kustomer has been a great tool in increasing the team's productivity and hitting our SLAs.
  • We are able to help our customers faster now, avoiding escalations.
  • Through Kustomer, we are also seeing an increase in our customer satisfaction ratings.
The UI of Kustomer is a lot cooler than what we are using before. There are a lot of features that Kustomer has that make things easier and more convenient than
Even if the website is not perfect, Kustomer is a great tool to use in handling customers' concerns.

Kustomer Feature Ratings

Organize and prioritize service tickets
Expert directory
Subscription-based notifications
ITSM collaboration and documentation
Ticket creation and submission
Ticket response
External knowledge base
Internal knowledge base
Customer portal
Social integration
Email support
Help Desk CRM integration