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Kustomer's Customer Review
September 29, 2020

Kustomer's Customer Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kustomer

Kustomer is being used as a customer tracking as well as purchase order tracking and billing viewer. It allows a centralized point of access to all of our customers to utilize for optimal customer support.
  • Documents incoming communications
  • Allows order visibility and accessibility
  • Tracks customer requests in real-time
  • Make a more user friendly version of overlapping information
  • Allow plugins to be viewed on one screen
  • Increased customer satisfaction
  • Increased productivity
  • Faster issue resolution
Kustomer is more modern and capable of so much more any of my other systems have compared to in technical support customer interfaces.
In chat support, we have the ability to see all chats the customer has reached out about as well as phone conversations made. Email is also shown and very helpful when attempting to resolve constant repeat issues the customer is experiencing.

Kustomer Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
Self Help Community
7.0
External knowledge base
7
Internal knowledge base
7
Multi-Channel Help
8.0
Customer portal
8
IVR
8
Social integration
8
Email support
8
Help Desk CRM integration
8