Treating your customers like people, not tickets
October 24, 2020
Treating your customers like people, not tickets
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Kustomer
We use Kustomer as our CS platform. We love that it allows us to treat our customers as individuals, not as just tickets. Being able to see the whole history with the customer allows us to provide better, more holistic service to our customers. The integrations with apps like Shopify, Returnly, and our review, NPS/CSAT apps give our reps an easy snapshot of all of our interactions with a customer.
- Allows you to treat a customer as a person, not a ticket
- Reps can see the whole picture of a customer's history.
- Tons of integrations!
- More "out-of-the-box" integrations that don't require JSON or programming experience
- Ability for managers to easily do quality assurance on reps
- Easier phone integration
- Increased customer satisfaction
- Customers feel "heard" and issues are resolved quickly.
- Reps don't have to search for pertinent info to resolve customer issues.
- Intercom and Zendesk
Apps like Intercom, Zendesk, and Gorgios all treat customer inquiries as tickets, just tracking that one issue or interaction with a customer. Kustomer treats each customer as an individual, which allows us to provide top-notch customer service. Customers love that we're able to be more conversational and informal, while still solving their issues quickly. It also helps us build relationships with customers and increases repeat orders.