Honesty At Work!
Updated October 29, 2020
Honesty At Work!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Kustomer
Kustomer is our tool to respond to our customers. It is being used by the customer service department. The problems it is being addressed are mostly customers' problems or concerns with our product. They contact us directly from our website, then our website sends the signal to Kustomer, through which we then can see all the queues of customers emailing us.
Kustomer is very easy to use and with a minimum amount of internet data, you can easily send your replies to customers wherever you are in the world as long as you're connected to the internet.
Kustomer is very easy to use and with a minimum amount of internet data, you can easily send your replies to customers wherever you are in the world as long as you're connected to the internet.
- It collects all the data from the customer who sends their emails to us and organizes it alphabetically.
- It gives us an option to create and save a customer's info as a profile so whenever they email again, we can easily identify them.
- It lets us reply to customers easily.
- It should give us options to assign a ticket without showing who assigned it.
- More themes options
- Easy fix for issues like why replies are not sent
- Hassle less tools
- Efficient
- Increased customer satisfaction
- Increased productivity
- Faster issue resolution
Kustomer Feature Ratings
Using Kustomer
9 - A tool to communicate with customers and resolve their issues
9 - Customer service skills
- Customer Service
- Communication
- Resolution
- Technical
- To be able to merge multiple accounts
- Search customer's previous accounts
- Check the people's productivity
- Still to communicate
- To resolve issues
- To manage customer's emails
Evaluating Kustomer and Competitors
Not Sure
- Product Features
- Product Usability
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Analyst Reports
These were chosen by our clients so I know it's the best
Nothing to change since it's all perfect.
Kustomer Implementation
- Implemented in-house
Not sure - We haven't change management
- Just needed time to familiarize it
Kustomer Training
- Online training
- in-person training
Yes, the product is easy to learn without training.
Configuring Kustomer
Go to settings to configure notifications so you'll know if there's a new ticket that is available to answer
Some - we have done small customizations to the interface - Easy as it is on the settings, easy to manage.
No - we have not done any custom code
Nothing else
Kustomer Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
They can be easily contact and there was a time I was having trouble with some features but they resolve it quickly.
Using Kustomer
| Pros | Cons |
|---|---|
Like to use Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | Unnecessarily complex |
- Replying to the customer
- Searching for customer's account
- Closing a ticket
- Only the unnecessary pop ups
Kustomer Reliability
Integrating Kustomer
- File import/export
Be sure you know how to integrate
Relationship with Kustomer, Inc.
Haven't tried it