A great tool for growth and client retention
May 20, 2025

A great tool for growth and client retention

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lead Forensics

We're a small, family-owned business with customer service at our core. Lead Forensics has helped us drive new opportunities, discover what information and services resonate most with customers, and improve client retention. With website visitor identification, we can get a head of client concerns and offer solutions. Lead Forensics has helped provide additional support to our operations team, nurture partnerships, and set us up for long-term success.

Pros

  • Friendly and Helpful Customer Service
  • Accurate Data
  • Straightforward Platform
  • Productive Monthly Check-Ins

Cons

  • Video Tutortials or Refresh Courses
  • Better CRM Integration
  • Improved Marketing Efficiency
  • Increased Lead Generation
It's a very user-friendly, straightforward platform. There probably can be some improvements made when it comes to gathering contacts, but other than that, it's very simple to use. If I run into any issues, I reach out to our Customer Success Manager, and she always helps us quickly and efficiently.
Lead Forensics offers a simpler user journey and is very cost-effective! Additionally, the customer service I've received has been phenomenal. Our Customer Success Manager schedules monthly check-ins to ensure we get the most out of the platform and helps us address any issues or needs.

Do you think Lead Forensics delivers good value for the price?

Yes

Are you happy with Lead Forensics's feature set?

Yes

Did Lead Forensics live up to sales and marketing promises?

Yes

Did implementation of Lead Forensics go as expected?

Yes

Would you buy Lead Forensics again?

Yes

If you have an inside sales team, I believe Lead Forensics can be very beneficial, and you'll receive a return on your investment. It's more challenging to see customer growth when you aren't taking advantage of all the platform offers. If you don't have an inside sales rep, Lead Forensics is still very helpful in improving your company website and seeing which pages drive the most traffic. The platform also helps improve client retention. It allows you to address potential concerns quickly and foster your partnerships.

Lead Forensics Feature Ratings

Web Analytics
9.0
Traffic Reporting
9
Lead Conversion Tracking
10
Behavior Analysis
10
Bounce Rate Measurement
10
Device and Browser Reporting
8
Pageview Tracking
10
Event Tracking
8
Reporting in real-time
10
Referral Source Tracking
7
Customizable Dashboards
8

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