Lead Forensics
Lead Forensics
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Product Details
What is Lead Forensics?
UK company Lead Forensics offers their eponymous platform for lead generation and web analytics.
Lead Forensics Video
Lead Forensics: How it works
Lead Forensics Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
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Frequently Asked Questions
What is Lead Forensics?
UK company Lead Forensics offers their eponymous platform for lead generation and web analytics.
What is Lead Forensics's best feature?
Reviewers rate Support Rating highest, with a score of 8.2.
Who uses Lead Forensics?
The most common users of Lead Forensics are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.
Reviews and Ratings
(41)
Reviews
(1-17 of 17)- Popular Filters
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February 23, 2022
Do NOT deal with Lead Forensics
lead forensics is a great tool. the information is accurate and certainly beneficial, however...... with the advent of covid and the massive negative effect it had on the tradeshow industry we contacted them to cancel our subscription. in August last year as it was money just going out of the door. They were completely unhelpful. their point was that we were contracted until January this year. At that point I told them ok I would wait until January. I canceled our subscription in January and they confirmed that it was indeed canceled yet they STILL continue to charge our company credit card for the full amount. based on their point of view when we tried to cancel the last august, I would never use them again. Based on them still charging us for services that we no longer use and their failure to act correctly I felt I had to leave them a review. our account manager is terrible and I needed to warn others of the pitfalls of dealing with such an unprofessional group of people
- Nothing
- Nothing
- Nothing
- Nothing
- Customer service does not exist
- They need to be more understanding in difficult situations
- Stop being ignorant to wards your customers
December 15, 2021
Absolute Trash. Run.
I couldn't use the product. They lied and oversold its capabilities, strung me along for two months and charged me, and then wouldn't show up to discuss the issues. They escalated the issue to some manager who no-showed for a meeting and then accused me of doing so. Trash outfit.
- Nothing
- Lies
- No showing to meetings
- Be professional
November 01, 2021
[I would] Never work with these people
I purchased Lead Forensics in late 2020, which was a very high-pressure sales environment (End of Month need to make a deal) type approach but I fell for it. I was told that I would be able to see who was on my website source the contacts and reach out to get them on the phone. All good but when I went to get the contacts that gave me 2 and then said I had to pay more for more contacts (never explained in the sales process). Then my credit card flagged their charge as spam 2 months in a row, which I addressed the first month and made the payment. Rather than a letter saying "hey your card was declined", I got a final demand letter stating that legal action would be taken if I don't pay. I let them know of my displeasure with that and asked that I just be let out of my contract as I don't want to work with a company like that. They have declined that. Please don't work with these people.
- Nothing
- Nothing
- Nothing
- Customer service is horrible
- overseas collections are rude
- lies in the sales process [in my experience]
- high pressure sales
July 02, 2021
Lead Forensics will increase your profit margin and help provide excellent customer service!
We use Lead Forensics to notify us of website traffic so we can follow up with that company. I have successfully started new business due to Lead Forensics' notifications--great tool to make money! This tool allows you to get a jump on your prospects, since you can see what they are looking for before reaching out to them. This gives you a great advantage when starting the conversation and allows you to offer your assistance in finding the best product for the customers' needs. I use Lead Forensics daily to improve my profit margins and to offer excellent customer service to my current customers as well. I recommend using Lead Forensic at your business to give you the advantage above your competition! Five stars!
- It gives you valid leads that have been on your website looking for your products
- The information is always accurate and detailed about their visit
- It notifies you when the customer is looking for help or products, so you know when to reach out to them
- I would like possibly more detail on who was on our website exactly
- I would like a department listed
We use it to see who has been on our website, where they go, [and] how long they stay there for. We also try and find out who has been on the site so that we can contact them about our services. It is very easy to see who has been on the site and where they have been.
- Simple and easy reporting
- Correct companies identified
- Suggested contacts within companies
- Nice dashboard
- It would be good to know exactly who has visited.
- Referral search engines [are] not always identified.
- Search strings that brought them to the website [are] not always visible.
April 24, 2021
Lead forensics for the win! Sell sell sell
We use Lead Forensics across our organization and it helps solve what companies are visiting our website. That way, if we are targeting a certain company after sending them an email or marketing material, they click on any of our links in our signature we would know they looked at our website
- Lets you know [who] looked at your site.
- Gives you contacts for that company right through [their] tool.
- Also know analytics about the person looking at your site.
- Have to pay for additional credits to get contact info.
- Doesn’t give you personal site lookups.
- You don’t know who at the company visited your site.
December 11, 2020
Horrible Experience with Lead Forensics
We signed up with Lead Forensics with the promise of identifying leads from visitors on our website. While this is true, it's a fraction of our visitors for one thing, and the information they supply is no better than a simple Google search. Not to mention since there is zero personal detail about who visited the site, if it's any degree of sizable organization it's entirely useless since you have to go through the entire cold process anyway.
- Selling you the tool
- Over-promising and under-delivering
- High pressure sales tactics
- Locked-in contracts at an extremely high price for the "value"
- Horrible customer service
December 20, 2019
Happy Customer's Review of Lead Forensics
We are using Lead Forensics for sales and marketing insights into website visits.
- Enabling notifications and trigger reports
- Enabling list uploads by account owner/user
- Seems to have a robust data set for matching visitors
- Definitely, editing account ownership could be easier. Right now I have to re-upload all new lists.
- Salesforce integration is good, could there be an improvement?
October 04, 2019
Good software for large companies
We utilize Lead Forensics as a tool to capture new leads through our website. We have the ability to see who is coming to the site and reach out to them if we believe they may be a viable client. We could probably utilize more of the tools, but do take advantage of the daily reporting. We predominantly use it through our sales department, though it has only been partially adopted with moderate success.
- Identify leads coming to the website.
- Ability to see staff within the company.
- Daily reporting.
- It can only give you company, not the individual who came to your site.
- It can require additional funds to get company information.
- Hasn't generated the type of results we were hoping for.
July 22, 2019
Lead Forensics is a good solution
We use Lead Forensics to track visitors on our website. It captures information of visitors if available and we can contact them by finding them in our database. We also can see when clients are on the site, and I get a report as they are on it in real time so my sales team can reach out to them and see what they need.
- The information is detailed & you get a lot of it
- Tagging of people on the site, makes it easy to search and report
- Pages viewed- this helps you see where they spend the most time and gives you a reason to follow up
- Tracking, it doesn't track every visitor and sometimes our numbers don't match our visitor count
- The real time notifications, I wish on the interface you can see if they are currently on the site in live time
- Accuracy, sometimes I think the business may be different then what it says. You can let them know but the time I did they said it was right
We use Lead Forensics for our entire organization. Lead Forensics allows us to see which companies are demonstrating an interest in our website. This is particularly helpful because website traffic contains a mix of visitors. The volume of visitors can be misleading because the mix may not be primarily customers. We have found we get a lot of traffic from vendors.
- Identifies which companies visit your website.
- Allows you to rate companies who visit.
- Provide insights on companies who visit.
- The contact information for companies who visit must be purchased separately.
- This tool catches, therefore if you do not have significant web traffic, it will not be very useful.
We are using it in marketing to discover and deanonymize engaged accounts on our website so we can take appropriate action afterward. [We are] Segmenting them based on pages viewed and putting them into a marketing initiative after we get general contact information for job titles we normally work with at these companies.
- They do a good job of the actual deanonymization of the accounts and putting it into an easy to filter view
- It is nice to be able to see the pages visited by the particular companies and how much time the were on each page.
- They make it fairly easy to tag/segment groups that are visiting the website.
- I wish the process could be a little more automated somehow. Right now it is more manual, at least in our process, to aggregate the accounts and segment accordingly.
- It seems more geared towards sales, rather than marketing. We are struggling a little to use this at scale, but it could be where we are in maturity of using the product.
May 09, 2018
Great at what it does, but not the cheapest
We used Lead Forensics to augment Google Analytics. We're a high dollar low volume seller and broad demographics aren't as important as the company-specific information. Lead Forensics let us know what companies were considering our technology perhaps even before they reached out and contacted us. Customers typically research longer and contact later in the selling process than years before so this type of information is valuable to us.
- Good website
- Great e-mail alerts so you don't always have to remember to log in to the website
- Good customer service
- The educational webinars could be more than "used car" sales techniques
- A bit pricey with some cheaper alternative out there now
- If you have multiple domains you'll pay a lot
March 14, 2018
Fascinating technology!
Lead Forensics was used primarily by a smaller group that was responsible for generating leads in our organization. We were able to generate really solid leads, along with their contact information. After an email marketing campaign, it was great to see who clicked through the campaign and what specifically they were looking at.
- It was incredible to see who is visiting your website and what they're looking at!
- Lead Forensics did a great job almost "training" us on the best way to use the information and how to be tactful when reaching out to leads.
- The interface was very user-friendly and provided an easy way to take the leads and delegate them to the sales team.
- The product was a little bit pricey.
- Some of the leads still required some legwork to get contact information on your leads.
- At times, the sales staff seemed very pushy. Used-car-salesman-like.
August 09, 2017
Good for large companies only
We intended to use it to identify leads to our site from larger organizations who don't contact us. It is only used by the sales team. It addresses the problem of leads not self-identifying.
- Providing name and info on large companies who visit our site
- Goal based tagging for site visitors
- User-customized filtering for leads
- They charge for looking up specific people at companies
- Companies in coworking spaces are essentially anonymous
- Really only useful if you are targeting larger businesses
- Not a great integration with Infusionsoft
August 01, 2017
Lead Forensics is a must see
We are using Lead Forensics in our marketing, sales, and demand generation team for the purpose of lead generation, ABM insights, and website optimization. By gathering account visit insights we can better measure website activity at an account level, helping us to narrow our prospecting focus.
- Accurate account level detail and information provided
- Real-time insights so we can make decisions quickly
- Easy to use interface for faster adoption
- Collect more account information like revenue and SIC code for targeting purposes
- Integration with Eloqua
- More advanced reporting on Web analytics
February 10, 2017
Shady billing/business practices
Lead Forensics helps us see who is looking at our website. This is useful so we can target those companies but also so that we can stay ahead of the trends in the industry and target similar business when we notice a pattern.
- Capturing visitor data (pages, length of time spent, etc)
- Sell their product
- Must pay additional for actual contact information
- Unethical billing practices
- Lots of wasted time training on the same things over and over which aren't of actual use