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Lessonly - the LMS with unbeatable service
December 10, 2019

Lessonly - the LMS with unbeatable service

Sharon Tuttle | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lessonly

The Lessonly platform is being used across the entire organization. Department wide the platform helps with new-hire onboarding, company history, processes and procedures. Our client services department utilizes the platform to educate new hires on the quarterly executive business review process and the client upsell opportunities. Our marketing team uses Lessonly to help with brand recognition, white paper discussions and as a centralized location to source documents for sales staff. The product team uses Lessonly to help disseminate new features in our platform, communicate a glossary of terms, FAQ and most recently the education of the California Consumer Privacy Act (CCPA).
  • Customer Support - The chat feature on the platform provides instant help when you are troubleshooting a problem. Their staff are informative and a pleasure to talk with.
  • Implementation of the platform - During our implementation of the platform, the customer service representatives provided step by step instruction and suggestions for best practices across our process. The soft launch of the platform went very well.
  • We are currently using the beta mode on publish or unpublished draft on lessons. We are finding bugs in some of the features, but this is why you have "beta clients."
  • Some features like roles and preview options for edits on lessons can be difficult to follow. We like the option for sharing ownership in a lesson for editing purposes with users that may not be an admin or manager, but rather a SME.
  • I can not provide hard numbers because we are still fairly new with the platform to dictate the impact on the ROI, however, the learning and development of the mindset of the staff has had an impact since we launched the platform with our client services team. Understanding the platform terminology and features from a basic lesson is much more practical for the employees. Our subject matter experts can dedicate their time to more productive efforts now that employees are not interrupting their day with questions they can simple learn from a lesson.
Every time I have had an issue or question on a feature or lesson I am creating, the chat feature has provided instant support and feedback rectifying the situation. Even when I create a support ticket for an issue after hours, the next morning I receive a response from a team member with an answer. They are very knowledgeable and helpful when troubleshooting a problem.
We did not thoroughly research additional L&D platforms. We were sold on Lessonly because of their willingness to go the extra mile for our team.
Lessonly is well suited for organizations wanting to expand knowledge dissemination and to test employees on that knowledge base to ensure they are retaining the information. Companies that have an ever changing platform, like software, need to have the ability to mass educate their staff. This platform allows for continual education across all departments of the organization.

Seismic Learning Feature Ratings

Learning Management
7.9
Course authoring
8
Course catalog or library
8
Player/Portal
8
Learning content
6
Progress tracking & certifications
8
Assignments
9
Compliance management
8
Learning administration
9
Learning reporting & analytics
7
Social learning
8