Lifesize lost the competition over other products like Zoom
June 27, 2019

Lifesize lost the competition over other products like Zoom

César Outón | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lifesize Video Conferencing

Lifesize is the main conferencing tool we use across the company. We do video conferencing between the different regions using the Lifesize cloud. Also, each user has their own account.

Pros

  • N/A
  • N/A
  • N/A

Cons

  • The equipment is not good and fails all the time.
  • The Equipment and peripherals is very expensive.
  • The app keeps crashing all the time.
  • The admin portal is not easy.
  • The admin page for lifesize equipment cannot be managed centrally.
  • As every video conference tool, Lifesize helps to avoid the global gap between departments.
Lifesize is not my first choice.
  • Zoom
It doesn't. If I have to choose a new system again I would choose Zoom over Lifesize with no doubt, actually, I don't think I will never recommend lifesize. Again, I think it is super expensive in comparison to other products and doesn't offer better quality or better features that other competitors have.
Lifesize does the job, but I would not recommend it over other options in the market like Zoom. The investment for less quality service is also bigger. I'm not happy with the service provided by Lifesize over the years and this is why the company has decided to move to a different platform.

Lifesize Video Conferencing Feature Ratings

2.0
High quality audio
2
High quality video
2
Low bandwidth requirements
2
1.0
Desktop sharing
1
4.0
Calendar integration
5
Meeting initiation
5
Record meetings / events
3
Slideshows
3
2.0
Live chat
2
Q&A
2
1.0
Participant roles & permissions
1
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Comments

  • Colleen Davis | TrustRadius Reviewer
    Colleen Davis
    (Vendor Representative) commented 6 years ago
    Thank you César, We welcome the candid feedback. I have asked your customer success manager Jo, to follow up with you regarding your comments around equipment and application failures as well as using the administrator console. Our team is eager to talk with you so that we can understand the details of these failures and resolve them for you. We are actively working to improve our administrative console capabilities and features including, as you mentioned, central management of assets and their status. We have additional features that we will be rolling out. Our Product Manager would be glad to share the current roadmap with you and to get your input. Additionally, we would like to understand more about your reports of quality as we rarely hear this feedback when it comes to video and picture quality. I have made our sales team aware of your concerns around pricing as compared to the competition. They are in the best position to address this with App Annie and ensure we are both flexible with meeting your needs and cost competitive. I have sent my contact details to you directly. If there is anything else we can do and App Annie, for you please reach out to me at any time. Sincerely, Colleen Director of Customer Success

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