Poor product, worse service
- Jack of all - master of none
- Prints labels at extortionate cost
- Charges you for every FBA order it doesn't fulfil
Cons
- Pricing
- Support
- Features
- Label Printing
- Inventory Management
- Order management
- None
- None
- None
Linnworks is presented as a total commerce solution, and provides multi-channel order management for ecommerce. Linnworks connects, manages and automates commerce operations, powering businesses to sell wherever their customers are and capture every revenue opportunity.
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Linnworks is a software-as-a-service commerce platform that connects, manages, and automates commerce operations, powering businesses to sell wherever their customers are to capture every revenue opportunity. Linnworks puts Total Commerce Control at the center of the organization so that they can:
Linnworks is a central platform to manage online sales processes, from listing across selling channels to processing high volumes of orders and monitoring business performance:
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Linnworks has been widely praised by users for its ability to efficiently manage stock levels and process orders according to specific requirements. By consolidating stock control, order processing, and purchasing into one platform, users appreciate the convenience of having all these functions in a single place. Additionally, Linnworks seamlessly integrates with other software and platforms, allowing users to synchronize their orders and stock across multiple channels. This integration feature has enabled users to access new marketplaces and streamline their order dispatch process, ultimately saving them a significant amount of time. With Linnworks handling tasks such as order dispatch and product listing, staff members have more time to focus on other goals, eliminating the need to constantly check stock or answer messages about over orders. The software's versatility as a central hub for multiple processes and apps has proven invaluable to many businesses. Furthermore, Linnworks' reliable inventory tracking capabilities and robust sales data capture have helped users make informed decisions about their business operations.
Attention to Sales and Support: Users have consistently praised the sales and support staff from Linnworks, with many stating that they were very attentive and helpful. Some users even appreciated the thorough scoping and onboarding process provided by the company.
Reliable Platform for Channel Management: Reviewers found Linnworks to be a reliable platform for effectively managing their channels. They mentioned that even after being live for only two weeks, they had an excellent onboarding experience.
Seamless Integration and Quick Fixes: Many users commended Linnworks for its seamless integration across multiple carriers and stores. They also appreciated the platform's ability to quickly fix any issues that arose.
Integration capabilities: Some users have expressed dissatisfaction with the software's integration capabilities, particularly when it comes to custom-built storefronts. They have found it challenging to seamlessly integrate their online stores with the Linnworks platform, which has hindered their ability to effectively manage inventory and orders.
Slow response time: Users have mentioned that the response time for queries can be slow. This delay in receiving support or assistance from the Linnworks team has caused frustration among some users who require timely solutions to their issues or inquiries.
Lack of demo account: Users have expressed a desire for access to a demo account before committing to the software. They feel that having a trial version would allow them to better evaluate its features and functionality, ensuring that it meets their specific business needs before making a purchase.
Users have made several recommendations based on their experiences with the order management system. The most common recommendations are as follows:
Users recommend exploring alternative options with better pricing and support, researching and comparing different systems to find one that meets their specific needs in terms of cost and customer assistance.
It is advisable to thoroughly set up taxes and configure all necessary settings in the back end of the system. Users emphasize the importance of ensuring that all details related to taxes and general settings are accurately entered to avoid any issues or discrepancies.
Users suggest dedicating time to learn about the system and utilizing customer service resources. They recommend taking advantage of onboarding facilities provided by the platform to familiarize oneself with its functionalities. Patience during implementation is also advised as it may require time to fully understand and adapt to the system.
Overall, users find Linnworks beneficial for inventory management and order fulfillment. They also recommend seeking a knowledgeable representative for installation rather than relying solely on Linnworks' training sessions.