Linode for nonprofits
Updated May 14, 2021

Linode for nonprofits

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Linode

We use Linode as an organization to deploy our web content. This includes a website, G Suite applications, and internally managed applications that support teachers and students in our organization. Our website is our main content managed through Linode, but the advantage to a flexible VPS like Linode is the ability to easily add and adjust content whenever it is convenient.
  • Easy to use Dashboard with readily accessible information.
  • Strong support team that responds quickly to any and all issues.
  • Versatile platform that can cater to the needs of any company.
  • Steep learning curve for new users.
  • Complex set of options that take time to understand.
  • Some platform updates need explaining when first released.
  • Ease of sharing content with the world.
  • Fiscal savings (we only pay for the modest VPS costs).
  • Far less time to manage the resources we have at our disposal.
I don't have extensive experience with VPS services, but I steered away from Amazon and toward Linode specifically because the latter was easier to use. Amazon offered a lot of flexibility, but it was geared to meet the needs of experienced developers. Linode's package deals make it easy for a beginner to learn to manage a server.
The few times I have needed support, they have been there quickly and efficiently, and most importantly, without judgement. I made a terrible mistake on one of my requests, and they were completely understanding and still happy to help!
The services we can manage through Linode would cost our small organization 4 to 10 times what we currently pay if we were unable to deploy them on our own VPS. Linode has helped our bottom line, increased the flexibility of what we can offer, and saved us so much time and energy.
I have never had trouble with Linode's reliability, and that is important to our organization. Being an educational institution means our resources need to be available for teachers, students, and families around the clock, and I'm proud to say that Linode has never failed us in that goal. We find that more valuable than anything.
The great think about Linode's VPS service is that it can fit almost any scenario you can imagine. We started by just using WordPress for our website, but as we saw other needs it was so easy to find open source software that met those varied needs. The scenarios are almost limitless.

Using Linode

1 - The Executive Director is our only user at this time.
1 - Again, only our Executive Director has the necessary skills to work with Linode.
  • Managing our website
  • Running support apps
  • Cloud storage
  • Online apps that provide creative solutions
  • Cloud storage
  • Website plugins
  • Team collaboration apps
  • Expanded cloud storage
  • Website expansion capabilities
The service is consistent and reliable and meets our needs well.

Evaluating Linode and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
The simplicity of the price combined with the features made the biggest difference in choosing Linode.
I would not in fact--I looked at a few other services, but Linode offered the one that was most straightforward and affordable.

Linode Implementation

We got everything up and running eventually--it was slow and challenging, but we got everything working!
Change management was minimal - We didn't focus on change management at all.
  • Learning the system for the first time
  • Navigating new features

Linode Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I didn't need premium support, and the regular support is so excellent that I don't need anything beyond what is provided.
I was struggling to access my Linode through SSH and submitted a support ticket. Even though the problem eventually had nothing to do with Linode itself (I was just being an idiot), the support staff was both kind and incredibly helpful. They worked with me throughout the entire process to make sure I eventually got into my Linode.

Using Linode

I needed to work with some support websites and manuals, but once I figured out the basics the rest came naturally.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Feel confident using
Lots to learn
  • The user dashboard
  • Web consoles
  • Backup systems
  • Setting up a new Linode
  • Migrating data