A good VPS host with room for improvement
March 23, 2021

A good VPS host with room for improvement

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Linode

We use Linode to host our own services and services for clients, including web applications, communications services, source control, and streaming media processing and distribution.

Pros

  • Most communication: Maintenance, vulnerabilities that may impact us, etc.
  • Reliability: None of their data centers have burned down.
  • Most of our problems have been resolved promptly.

Cons

  • No U2F authentication
  • No ISO mounting or iPXE scripts
  • Quirky DNS+DHCP
  • Outages affecting few customers are still outages. Communicate about those too.
  • Saved $70/mo for one client by switching from Linode Volumes to B2.
  • Much easier to predict costs than AWS/GCP, and much cheaper bandwidth at low volume.
DigitalOcean had very bad communication both internally and externally. Vultr had good features but could not answer questions about Spectre/Meltdown with any specificity. EC2 and GCE's unpredictable costs and higher bandwidth fees make them annoying or expensive for most of my use cases. Linode is the unpolished, quirky, boring-in-the-good-way option.
Real problems get to real techs eventually. I usually get next-day responses, which is reasonable for the importance of my tickets. Some of the reported problems haven't been fixed even after a year, which is both understandable (moderate impact, reasonable workaround, few customers affected) and rather annoying.
Good for when you need something on the web for a decent (and predictable) price and are willing to tolerate not having complete control. When budget allows for a dedi from a reputable host, I generally prefer to do that.

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