A good VPS host with room for improvement
March 23, 2021

A good VPS host with room for improvement

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Linode

We use Linode to host our own services and services for clients, including web applications, communications services, source control, and streaming media processing and distribution.
  • Most communication: Maintenance, vulnerabilities that may impact us, etc.
  • Reliability: None of their data centers have burned down.
  • Most of our problems have been resolved promptly.
  • No U2F authentication
  • No ISO mounting or iPXE scripts
  • Quirky DNS+DHCP
  • Outages affecting few customers are still outages. Communicate about those too.
  • Saved $70/mo for one client by switching from Linode Volumes to B2.
  • Much easier to predict costs than AWS/GCP, and much cheaper bandwidth at low volume.
DigitalOcean had very bad communication both internally and externally. Vultr had good features but could not answer questions about Spectre/Meltdown with any specificity. EC2 and GCE's unpredictable costs and higher bandwidth fees make them annoying or expensive for most of my use cases. Linode is the unpolished, quirky, boring-in-the-good-way option.
Real problems get to real techs eventually. I usually get next-day responses, which is reasonable for the importance of my tickets. Some of the reported problems haven't been fixed even after a year, which is both understandable (moderate impact, reasonable workaround, few customers affected) and rather annoying.
It's a VPS host. You pay monthly. Your total cost of ownership is the price times the months you have it. You've got the same proportional related costs and disaster recovery costs like any other way of putting your stuff on the internet.
The only significant problems I've had with Linode's reliability have been IPv6 routing/peering, and only one incident lasted long enough to have a business impact. It was mid-day, which is luckily our off-hours. No notice on the status page or in the control panel, but a "known issue, expect a resolution soon" according to a support ticket response.
Good for when you need something on the web for a decent (and predictable) price and are willing to tolerate not having complete control. When budget allows for a dedi from a reputable host, I generally prefer to do that.