Overall Satisfaction with LiveAgent
We are using LiveAgent for both support and sales of our product via live chat and email. It is very effective at engaging our customers and providing timely support when needed and proving excellent for engaging in customers and generating sales leads. I am very happy with the choice of LiveAgent and the value for money is great compared to other solutions in the marketplace.
- Great for Live chat, good mobile app support also for this.
- Excellent for managing different groups of users like support or sales
- Reliable email fetching, absolutely no issues so far - no lost tickets
- Would be good to see the ability to have multiple inboxes instead of unified with filters as a choice/option
- Increased sales leads from website chat
- Increased performance of technical support team