TrustRadius
WiseRobot.com LiveAgent Review
https://www.trustradius.com/help-deskLiveAgentUnspecified8.938101
Quentin Dewhurst profile photo
August 11, 2016

WiseRobot.com LiveAgent Review

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with LiveAgent

We are using LiveAgent for both support and sales of our product via live chat and email. It is very effective at engaging our customers and providing timely support when needed and proving excellent for engaging in customers and generating sales leads. I am very happy with the choice of LiveAgent and the value for money is great compared to other solutions in the marketplace.
  • Great for Live chat, good mobile app support also for this.
  • Excellent for managing different groups of users like support or sales
  • Reliable email fetching, absolutely no issues so far - no lost tickets
  • Would be good to see the ability to have multiple inboxes instead of unified with filters as a choice/option
  • Increased sales leads from website chat
  • Increased performance of technical support team
Most features or bang for buck for per agent cost available
LiveAgent is really great for both small and large e-commerce companies to provide both technical and sales support.

LiveAgent Feature Ratings

Organize and prioritize service tickets
9
Expert directory
7
Subscription-based notifications
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
External knowledge base
8
Internal knowledge base
8
Customer portal
10
IVR
Not Rated
Social integration
8
Email support
10
Help Desk CRM integration
Not Rated