Excellent customer support platform
June 22, 2016
Excellent customer support platform
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
We have used LiveAgent for more than one year and we are very satisfied. The cost/benefits are excellent. All support messages sent by e-mail, website forms and Facebook are sent to the LiveAgent platform and then will answered by my team. With this process I can be sure that my company will not lose any message received and can manage the quality of our help desk.
- Excellent cost/benefits for a small business: Compared to other platforms LiveAgent has numerous great features with a better price.
- Easy interface for team agents' use.
- They have integration with Facebook, every message sent to my company's Fan Page becomes a ticket on the platform so my team can answer quickly in the same platform they use every day.
- Self-Service setup made the process to evaluate and start using the platform fast.
- Could have integration with more social networks than just Facebook and Twitter
- I am sure that our customer service is one of our competitive values and LiveAgent is very important in this process.