Excellent customer support platform
Overall Satisfaction with LiveAgent
We have used LiveAgent for more than one year and we are very satisfied. The cost/benefits are excellent. All support messages sent by e-mail, website forms and Facebook are sent to the LiveAgent platform and then will answered by my team. With this process I can be sure that my company will not lose any message received and can manage the quality of our help desk.
Pros
- Excellent cost/benefits for a small business: Compared to other platforms LiveAgent has numerous great features with a better price.
- Easy interface for team agents' use.
- They have integration with Facebook, every message sent to my company's Fan Page becomes a ticket on the platform so my team can answer quickly in the same platform they use every day.
- Self-Service setup made the process to evaluate and start using the platform fast.
Cons
- Could have integration with more social networks than just Facebook and Twitter
- I am sure that our customer service is one of our competitive values and LiveAgent is very important in this process.
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