TrustRadius
Excellent customer support platform
https://www.trustradius.com/help-deskLiveAgentUnspecified8.938101
Renato Cukier profile photo
June 22, 2016

Excellent customer support platform

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with LiveAgent

We have used LiveAgent for more than one year and we are very satisfied. The cost/benefits are excellent. All support messages sent by e-mail, website forms and Facebook are sent to the LiveAgent platform and then will answered by my team. With this process I can be sure that my company will not lose any message received and can manage the quality of our help desk.
  • Excellent cost/benefits for a small business: Compared to other platforms LiveAgent has numerous great features with a better price.
  • Easy interface for team agents' use.
  • They have integration with Facebook, every message sent to my company's Fan Page becomes a ticket on the platform so my team can answer quickly in the same platform they use every day.
  • Self-Service setup made the process to evaluate and start using the platform fast.
  • Could have integration with more social networks than just Facebook and Twitter
  • I am sure that our customer service is one of our competitive values and LiveAgent is very important in this process.
LiveAgent had the most important features that we needed with a much better cost per user compared to their competitors.
The platform is great for every company that has customer support!

LiveAgent Feature Ratings

Organize and prioritize service tickets
Not Rated
Expert directory
8
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
10
Ticket response
10
External knowledge base
9
Internal knowledge base
9
Customer portal
9
IVR
Not Rated
Social integration
8
Email support
10
Help Desk CRM integration
9