Overall Satisfaction with LiveAgent
70% of the time our company uses LiveAgent to make outbound/inbound calls, emails and chats with our clients.
The only problems we may face are mostly IT, like numbers not working... you input a number to call and it gives you another randomly.
The only problems we may face are mostly IT, like numbers not working... you input a number to call and it gives you another randomly.
- Ticket ID displayed very well.
- Resolutions our emails.
- See cases that are not resolved but kept as answered to keep track.
- When you input a number to call to not disappear and show another one.
- Clock in/clock out work.
- Control on email.
- Simplified process for inbound and outbound calls.