Simple program
April 08, 2020

Simple program

Ruben Silva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

70% of the time our company uses LiveAgent to make outbound/inbound calls, emails and chats with our clients.

The only problems we may face are mostly IT, like numbers not working... you input a number to call and it gives you another randomly.
  • Ticket ID displayed very well.
  • Resolutions our emails.
  • See cases that are not resolved but kept as answered to keep track.
  • When you input a number to call to not disappear and show another one.
  • Clock in/clock out work.
  • Control on email.
  • Simplified process for inbound and outbound calls.
Got used to the platform, it is simple to use.