Easy to use!
April 08, 2020

Easy to use!

Guleysha Hasanova | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

All of my team members in Customer Service use Live Agent to communicate with our clients via inbound and outgoing calls, emails and chats. Currently we have two departments using it vastly - Customer Service and Customer Satisfaction. It helps us to manage our day-to-day business in contact with our customers and partners.

  • Excellent quality of calls.
  • Opportunity to have a huge amount of canned replies.
  • Statistical review of our daily and monthly workflow.
  • To improve designs of themes.
  • It helps us to reach our clients through their local lines.
  • Having ticket numbers assist us to chase the cases created.
  • Having all means of communication is one channel accelerates our work speed.
I have been a LiveAgent user for more than a year and I find this platform very flexible to communicate with customers though calls, emails and chats. All means of communication are generated in one place. Easy to use and it has friendly customer support!