LiveAgent - perfect for customer service!
April 09, 2020

LiveAgent - perfect for customer service!

Ilze Balode | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

LiveAgent is used by Customer Service department and it is a great support for our employees to communicate efficiently with customers via phone, chat and ticketing system.

Pros

  • Ability to combine calls, tickets and chats in one platform.
  • Ability to sort out tickets for different folders.
  • Ability to see statistics.

Cons

  • Improve knowledge base layout.
  • Improve on bugs (less frequent).
  • More efficient communication.
  • Easy and fast to solve problems.
  • Easy to search past communication.
LiveAgent is great when you want to see all previous communication with the client, it is easy to find - both tickets and calls. Sometimes phones tend not to work for some reason - could be a place to improve.

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