Overall Satisfaction with LiveAgent
LiveAgent is used by Customer Service department and it is a great support for our employees to communicate efficiently with customers via phone, chat and ticketing system.
- Ability to combine calls, tickets and chats in one platform.
- Ability to sort out tickets for different folders.
- Ability to see statistics.
- Improve knowledge base layout.
- Improve on bugs (less frequent).
- More efficient communication.
- Easy and fast to solve problems.
- Easy to search past communication.