LiveAgent: great for business
Updated November 12, 2020
LiveAgent: great for business
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
LiveAgent is used for communicating with our customers, therefore, it is used in our Support department and Customer Satisfaction department. Our business department also uses LiveAgent to communicate with our partners.
- Clear structure between all forms of communications (calls, chats, emails).
- Can be adjustable to personal needs.
- Helpful and fast support. They are very open to suggestions. Every time we suggest something, they will take it into account.
- Chat could be translated automatically to other languages.
- Improved our replay times.
- Improved communication between departments.
LiveAgent is clearer and offers all forms of communication in one app.