Item: LiveAgent
Rating: 10
Author: Verified User

Overall Satisfaction with LiveAgent

Use Cases and Deployment Scope

LiveAgent is a fantastic platform that solves many issues that we had in our customer support area. The integration of the chat forms could not be easier. We can set up multiple departments so that the right issue goes to the right team. Value for money-wise, I do not think it can be beaten.

Pros and Cons

Pros

Integration.
Options for support.
Department options.
Ease of use.

Cons

More templates for forms.

Return on Investment

None. But it will help with customer support.

Support Rating

The one time that I contacted the customer support at LiveAgent, they were very quick to help me out and the customer support representative walked me through every thing that I needed to know to set up what I needed. Over all, the support staff at LiveAgent were perfect.

Key Insights

Do you think LiveAgent delivers good value for the price?

Yes

Are you happy with LiveAgent's feature set?

Yes

Did LiveAgent live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LiveAgent go as expected?

Yes

Would you buy LiveAgent again?

Yes

Likelihood to Recommend

For us.. it helped a lot with chat forms and contact forms. This was the issue we faced as a company. Now that we can integrate as many forms as we want and send them to the right support channels. Our lives have been a lot easier. I can not recommend them enough.

LiveAgent Feature Ratings

Comments

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