TrustRadius
Logi Analytics: good, but going down because of poor support model
https://www.trustradius.com/business-intelligence-biLogi AnalyticsUnspecified7.639101
Steve Baker profile photo
January 30, 2019

Logi Analytics: good, but going down because of poor support model

Score 2 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Logi Analytics

I use Logi to write applications or reports for many different areas of our company. Key examples include Payroll, Finance, Quality Assurance, Nursing, Compliance, Operations. I use it to create dashboards for our executives to get a good picture of how our company is performing on a daily basis.
  • Charts, graphs, data tables.
  • A nice tool to organize, filter and analyze the tons of data that we have
  • Graphic user interface makes programming applications pretty easy
  • Support. Logi used to provide EXCELLENT support. However, they've changed their support model and no longer provide excellent help. I used to get problems resolved within 15-30 minutes. Now, it has gone down to 48 hour response time just to answer a simple question. In-depth questions can go on for days or weeks.
  • Based upon the change in support, and the fact that we pay for 'unlimited phone support' in our annual contract, we are moving away from using LOGI as a tool for the future.
  • Learning CSS and Javascript would make you a better LOGI developer.
  • Our Chief Operations Officer has commented several times about how important LOGI has been in identifying opportunities for us to work on, and key areas to focus on to improve revenue generation
  • We have used LOGI to automate work processes that used to be paper-based.
  • We've filled in holes in work processes, and freed up work hours allowing people to focus on more important daily tasks.
Dashboards, standardized reports, automating work processes. Everything we've done with LOGI has been successful. We've automated our employee onboarding experience, employee creation, payroll processing, Quality Assurance program, etc. We've developed reports to track when certain goals are being met and publicized the results when our employees met those goals. We have achieved many goals using LOGI as the tool.
LOGI had been chosen as the tool of choice before I came on board. There was a long learning curve of at least 1 year before I got good, and at least 3 years before I really started to understand how to use the tool. I was not involved in the decision to bring LOGI in house.
I believe that LOGI is a better tool than SAP's Business Objects. I say this because LOGI has provided the customer support to help figure out how to use the tool to jump through hoops, and I did not have a similar support system to use SAP's Business Objects. I just wish LOGI would continue to support their product as they did in the past.
Logi is an excellent tool, but you need support to be able to use it. Based on their new support model, the product would not be usable by a new organization starting from scratch.

Logi Analytics Feature Ratings

Customizable dashboards
9
Report Formatting Templates
9
Drill-down analysis
10
Formatting capabilities
7
Report sharing and collaboration
9
Publish to Web
10
Publish to PDF
10
Report Delivery Scheduling
10
Pre-built visualization formats (heatmaps, scatter plots etc.)
8
Location Analytics / Geographic Visualization
8
Predictive Analytics
8
Multi-User Support (named login)
10
Role-Based Security Model
10
Multiple Access Permission Levels (Create, Read, Delete)
10
Responsive Design for Web Access
7
Dashboard / Report / Visualization Interactivity on Mobile
9
REST API
Not Rated
Javascript API
Not Rated
iFrames
Not Rated
Themeable User Interface (UI)
10