Logi Analytics: good, but going down because of poor support model
January 30, 2019
Logi Analytics: good, but going down because of poor support model
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Logi Analytics
I use Logi to write applications or reports for many different areas of our company. Key examples include Payroll, Finance, Quality Assurance, Nursing, Compliance, Operations. I use it to create dashboards for our executives to get a good picture of how our company is performing on a daily basis.
- Charts, graphs, data tables.
- A nice tool to organize, filter and analyze the tons of data that we have
- Graphic user interface makes programming applications pretty easy
- Support. Logi used to provide EXCELLENT support. However, they've changed their support model and no longer provide excellent help. I used to get problems resolved within 15-30 minutes. Now, it has gone down to 48 hour response time just to answer a simple question. In-depth questions can go on for days or weeks.
- Based upon the change in support, and the fact that we pay for 'unlimited phone support' in our annual contract, we are moving away from using LOGI as a tool for the future.
- Learning CSS and Javascript would make you a better LOGI developer.
- Our Chief Operations Officer has commented several times about how important LOGI has been in identifying opportunities for us to work on, and key areas to focus on to improve revenue generation
- We have used LOGI to automate work processes that used to be paper-based.
- We've filled in holes in work processes, and freed up work hours allowing people to focus on more important daily tasks.
I believe that LOGI is a better tool than SAP's Business Objects. I say this because LOGI has provided the customer support to help figure out how to use the tool to jump through hoops, and I did not have a similar support system to use SAP's Business Objects. I just wish LOGI would continue to support their product as they did in the past.