Great tool for supporting remote users
November 13, 2019
Great tool for supporting remote users
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
I use LogMeIn Rescue daily to assist local or remote users. It is very easy for me to use and simple for clients to use also. We have over 48,000 staff in the medical center and with off-site users, this makes support much easier.
- I am deskside support tech at a major medical center, and with many locations and remote users, I can assist when users are off-site or even out of the country.
- I can assist users that are not able to remote into their office and can correct issues on their home PCs to allow remote work.
- I can see user's errors directly on the screen when they are off-site.
- It would be nice to be able to transfer files to users when assisting them.
- LogMeIn Rescue has made support much faster and simple for users and techs.
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LogMeIn Rescue by GoTo go as expected?
I wasn't involved with the implementation phase
Would you buy LogMeIn Rescue by GoTo again?
Yes