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We love Lola!
October 31, 2019

We love Lola!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lola.com

We use Lola for business travel at our company. We love how easy it is for everyone to make their own airline, hotel, and rental car arrangements while giving our finance team one centralized reporting platform. We all agree that the customer service is top-notch, too. We love Lola!
  • The customer service team consistently goes above and beyond.
  • The development team is really responsive to suggestions and ideas.
  • The platform is very easy to use. There is very little training required.
  • Nothing at this time!
  • We no longer have to send several emails back and forth to secure travel arrangements. Each person can book to their liking and it takes a matter of minutes, instead of the hours it used to take.
Lola's customer support is fantastic. They have frequently contacted us when there are travel alerts, or anticipated flight cancellations to re-book us before it was too late. They are always helpful and pleasant and we have never had any issues.

Do you think Lola.com delivers good value for the price?

Yes

Are you happy with Lola.com's feature set?

Yes

Did Lola.com live up to sales and marketing promises?

Yes

Did implementation of Lola.com go as expected?

Yes

Would you buy Lola.com again?

Yes

Lola is easy to use, and great for small to medium-sized businesses who have frequent travelers. Since each traveler can book their own flights and accommodations, we no longer have to worry about maintaining everyone's travel preferences and needs. The spending guidelines and reporting features allow us to have some control over our expenses.