Loom is amazing!
May 14, 2019
Loom is amazing!

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Loom
We use Loom for so many things! The support team uses it to give customers visuals on workflows and best practices for using our product. It's a game changer, and customers love the personal touch and visual that Loom has empowered our team with. We can also document issues found in our product to then pass along to the Quality Assurance team.
Pros
- Browser recording.
- Video rendering/processing quickly, to be able to share with others.
- Storage of videos.
Cons
- Loom has improved and implemented a lot of features since I came onboard. Folders for videos was a huge improvement, as well as trimming.
- The trimming tool is a little clunky and could use some updates on precision and speed.
- I'd love to be able to do more meticulous editing and separate audio from video.
- Greatly increased our CSAT. Customers love the visual.
- Improved communication and replication for the QA team (support adds the replication of the issue via loom).
- Great quick training tool to distribute information across the team.
- iMovie, Adobe Premiere Pro and Screenhero (Discontinued)
Loom solves something that no one else is even trying to solve. Quick visualization of your online experience. Every other solution that records your screen takes time to render the video before it can be shared. Loom is taking the magic of sharing a screenshot of your computer screen and improving upon that tenfold in the format of a video. A picture is worth a thousand words, but a video is infinitely better in most cases.
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