Item: Loom
Rating: 9
Author: Timothy Berman

Overall Satisfaction with Loom

Use Cases and Deployment Scope

I use Loom as a product manager to record tours through products that I like. I also use it to record website tours, software training for others and myself, feedback videos, and all sorts of other uses. Loom is such a versatile tool that it is indispensable.

Pros and Cons

Pros

Training videos
Product tours

Cons

There is no way to censor sensitive information such as names, email addresses, phone numbers
The desktop app is super buggy

Return on Investment

Great training resource!
Great for spying on competitor apps

Support Rating

I haven't needed Loom support for much, but when I have reached out, they promptly responded, even outside of standard business hours.

Key Insights

Do you think Loom delivers good value for the price?

Yes

Are you happy with Loom's feature set?

Yes

Did Loom live up to sales and marketing promises?

Yes

Did implementation of Loom go as expected?

Yes

Would you buy Loom again?

Yes

Likelihood to Recommend

Loom is great for businesses of all sizes. It is a great training tool. Why write paragraphs of instructions when you can explain your process and demonstrate the data input throughout the app? I have also used it to record video calls (with permission) of software demos to save for later. It isn't recommended to screencast where sensitive data is visible unless you are prepared to export the videos to censor them.

Comments

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Every organization can use Loom!