Lucidchart Enables Clarity At Rapidly Growing Tech Startup!!!
December 04, 2020

Lucidchart Enables Clarity At Rapidly Growing Tech Startup!!!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Lucidchart

In my opinion this tool is fairly easy to use and intuitive...the user interface is simple and clean and I love the easy integration with the Google Suite of products. The GUI is clean and simple. I have no complaints in this regard. One opportunity for improvement is more examples of how teams can better use Lucidchart outside of obvious activities.
I've used Lucidchart in each of my last two startups -- we've primarily used it as an org charting tool though it has more capabilities as well. It's been pretty heavily used by most department owners given its simplicity and low barriers to entry. It helps us understand our rapid headcount growth plans and saves us a bunch of time vs creating diagrams ourselves in Google Sheets or PowerPoint.
  • Easy to add installation to Google suite of products
  • Intuitive interface to get started quickly
  • Attractive user interface
  • I wish I could easier incorporate my companies themes / branding into the platform
  • It seems really intuitive as a org chart system but perhaps more tutorials for other use cases?
  • Google product suite security is so-so; perhaps Lucidcharts can improve upon it?
  • Better understanding of where we are investing as a business
  • Clearer understanding of multiple processes such as our product development processs
  • Lots of time savings creating org charts by HR / People Managers
I have only used the integration with Google Product Suite and it was 100% seamless. Anyone can do it. It's great to know that it integrates with Atlassian, Salesforce, Microsoft, AWS, BambooHR, GitHub and Zapier...I wish it was more obvious that it had these integrations.
I have never had to contact Lucidchart support as the product was so intuitive to myself and my teams. Hence I rated this a 5/10 as I have no experience with customer service here.

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Lucidchart stood above the rest given its low cost, ease of integration and simple UI. It really has saved us a tremendous amount of time in our core use case. The other products were simply to cumbersome to seriously evaluate.
Well suited:
- Org charts
- Product product diagrams
- Process diagrams
- Various visualizations
Not so well suited
- Deep analysis
- Clear conclusions
- A replacement for Google Slides or like platform