Lucidchart, the next generation of process mapping
June 14, 2021

Lucidchart, the next generation of process mapping

Eric Lundin, MBA, FACMPE | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

I've used Microsoft Visio for years. While I'm extremely comfortable using it, that's not always the case with my team members and those I coach. What I love about Lucidchart is I can take a new user and we can collectively use it in real-time, in which I'm able to teach some of the functionality to the learner while building out process maps.
Our organization is advancing our Lean journey and a fundamental part of that is creating standard work for how we do our work. A common tool that UCSDH uses are swimlane diagrams to visualize how processes are performed across several roles. By mapping out the current state process using Lucidchart, our teams are able to identify and eliminate waste and variability more easily. And with the transition to remote work, using an online collaboration tool like Lucidchart has allowed our teams to work together remotely in real-time on this important work.
  • Plug and play swimlane diagrams
  • Real-time collaboration
  • Exporting and formatting documents
  • None at this point. Meeting all of our needs.
  • Improved performance by standardizing processes
  • Improving value by eliminating wasteful steps
Our organization is a Microsoft shop and there has not been much in the way in attempting further integration between LucidChart other than importing/exporting between [Microsoft] Visio. We've recently fully embraced [Microsoft] Teams and look to make that our primary communication and collaboration tool in the very near future.
The need for support has been incredibly minimal. I credit this to the ease of use and our ability to use our single sign on between UCSD and Lucidchart for ease of access.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Not sure

Are you happy with Lucid Visual Collaboration Suite's feature set?


Did Lucid Visual Collaboration Suite live up to sales and marketing promises?


Did implementation of Lucid Visual Collaboration Suite go as expected?

I wasn't involved with the implementation phase

Would you buy Lucid Visual Collaboration Suite again?


Lucidchart beats [Microsoft] Visio in its ease of use (formatting and exporting) and ease of access (remote collaboration).
Designing simple to complex process maps for cross-functional teams.