Lucidchart: Charting a known course
October 05, 2021

Lucidchart: Charting a known course

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

Lucidchart has all the basics covered but still needs to improve on item editing. Mouse movement from each item to the editor then to the next one isn't as efficient as having a flyout menu on the canvas near the cursor. The text editing is also not as intuitive as competitors but does the job.
Lucidchart has been instrumental in helping the team layout the user journey, information architecture, and system architecture in a visual and democratic process. The ability to have many people on at once all helping to chart together has given new transparency and understanding of how things work and where we can improve systems. The ability to keep expanding the charts means we are moving beyond the realm of whiteboards internally, and the easy-to-use interface has made the transition for the rest of the team as smooth as possible.

Pros

  • Collaboration
  • Rendering the canvas
  • Process mapping

Cons

  • History of what has changed
  • Visual editing of items on the canvas
  • Better connection pathways
  • Greater internal transparency across departments
  • Democratic process mapping
  • Reduced speculation
Being able to embed the charts in other documents and messaging platforms helps us ... be aware when changes are made to our architecture charts so we can all make adjustments at once. This can be a very handy thing to have when you are working across many states and time zones.
We haven't had any issues so far.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

No

Are you happy with Lucid Visual Collaboration Suite's feature set?

Yes

Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lucid Visual Collaboration Suite go as expected?

Yes

Would you buy Lucid Visual Collaboration Suite again?

No

Lucidchart is older than Miro, but Miro is hitting it out of the park with features. While Lucidchart seems to hit the larger enterprise market for small business and internal team use, it still has a way to go to catch up. Innovation is key in a market with such ... saturation.
It is good for what it does, but it has some catching up to Miro to do. The ability to work on a desktop version is really good for multitasking, and something Lucidchart could use in the future along with its web app. Lucidchart is fast and fluid with all of its charting and diagramming, so if you're looking for a tool that can scale with your team, this is it.

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