Overall Satisfaction with Lucidchart
Completely agree with the statement that Lucidchart is intuitive and easy to use, designed to allow users to jump in and get started immediately with a low learning curve. I witnessed team members with varying levels of tech-savviness immediately figure out the utility of Lucidchart and dive right into team projects.
Lucidchart is a thoughtfully-designed, intuitive to learn diagramming SaaS that I used with my team to visualize our processes (both internal workflows and external sales processes like cold email sales campaigns) identify breakage points inefficiencies, and communicate to our leadership team our strategies. The software is fantastic in its simplicity, with a high degree of customization for one's needs, as well as many prebuilt templates. I also enjoyed how incredibly easy it was to onboard new team members to the collaborative workspaces--you can get up and running with the software in under an hour.
- Workflow visualization.
- Helps remote teams solve complex problems.
- Perhaps more graphic-based options.
- Further integration with Google Workspace.
- Pricing could be reduced a bit.
- Improved workflows.
- Improved remote communication utility.
- Improved refinement of sales process.
Our team is fully remote so the more utility ur SaaS providers can provide us in integrating our suite of tools, the easier our lives are. One of my frustrations in the past two years of full-time remote work has been integrating tools/services across different departments-finding tools that both a creative or media team can use as well as a sales or community management team. Lucidchart is one of those rare tools with cross-department functionality.
I had one issue where I struggled to get a response from a CSR--but it was quickly resolved and even Lucid's top leadership reached out and added personal touch. They seem like a very people-forward organization and I was impressed by how my initial concerns were resolved with both empathy and a positive outcome.
Do you think Lucidchart delivers good value for the price?
Are you happy with Lucidchart's feature set?
Did Lucidchart live up to sales and marketing promises?
Did implementation of Lucidchart go as expected?
Would you buy Lucidchart again?
We used Lucidchart to help visualize and resolve a few complex workflow obstacles we were facing as a remote sales team. The collaborative, real-time nature of the software let our team communicate and in tandem visually demonstrate their understanding of the said problem, which in itself was half the battle in moving towards a solution. Highly recommend.