Lucidchart provides the smooth diagramming experience that your organization needs.
April 10, 2022

Lucidchart provides the smooth diagramming experience that your organization needs.

Ramindu Deshapriya | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

Lucidchart is very easy to learn, and the search bars provided on every facet of the application (e.g. shapes) help you to find what you need very quickly. The UI is intuitive and it does what you would expect it to do. It does not have the wonky jumping-around habits when it comes to shapes that other diagramming software has.
Our whole organization uses Lucidchart as its primary diagramming tool. Lucidchart enables project teams to conceptualize their software architectural designs, and design workflows, and effectively formulate plans within a completely collaborative environment. Through the intelligent use of formatting of shapes, we have been able to automate the highlighting of specific aspects of each design, greatly reducing time spent on reformatting and re-coloring shapes within our designs. Integrations with Slack and Atlassian tools make Lucidchart all the more effective within our organization for collaboration between users.

Pros

  • Collaborative diagramming.
  • Access to a large number of shapes and icons.
  • A large number of out-of-the-box shapes.
  • Options for 3rd-party integrations.

Cons

  • UI can be clunky at times.
  • Integrations with other applications are somewhat rigid.
  • Better load times.
  • Application design time reduced by 5%.
  • Time to share a diagram with collaborators reduced by 5-10 min per diagram.
  • Time to add finishing touches to a diagram reduced by 10-15 min per diagram.
We extensively use Lucidchart's integrations with Slack and Atlassian tools. We use Slack integrations to share diagrams with other members of our organization and we use Atlassian integration to quickly include Lucidchart diagrams within Confluence documentation. Being able to have our diagrams in a single place and not replicated in multiple locations has added a great deal of efficiency and maintainability to our application documentation, especially thanks to the Atlassian Confluence integration.
While we have not had many occasions where we needed to engage Lucidchart support, they have been very helpful and provided the required information and service when we did have to engage them. SLAs on replies to our queries were more than met and we are satisfied with the level of support we received.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Yes

Are you happy with Lucid Visual Collaboration Suite's feature set?

Yes

Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

Yes

Did implementation of Lucid Visual Collaboration Suite go as expected?

Yes

Would you buy Lucid Visual Collaboration Suite again?

Yes

Lucidchart is a great tool to design diagrams within a collaborative environment. It is well-suited for enterprise teams who need to design and visualize large-scale enterprise-grade applications. It also helps visualize and communicate complex workflows within applications or suites of applications. The built-in templates for different kinds of diagrams also help your teams keep up-to-speed with the industry-accepted base diagrams.

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