Lucidchart is great for collaboration and process improvement
May 24, 2022

Lucidchart is great for collaboration and process improvement

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

It is very easy to use; I still ran into some questions I had trouble with, but the Lucidchart team was really good about answering my questions directly so I was able to resolve the questions I had.
I believe it is being used in multiple departments. Within my department, we are using it to document and map operational processes to identify areas of improvement and ensure alignment and accountability across departments.


  • Visually mapping out a process
  • Makes executive sign-off easy by clearly illustrating the the problem and solution
  • Encouraging collaboration across teams
  • Setting expectations and responsibilities across teams (swim lane charts)


  • Built- in legends (what each shape means)
  • Ability to "lock" and scroll (similar to how a freeze pane works in Excel)
  • Faster turn around (Execs can see the problem, understand it, and sign off quickly)
  • Alignment and collaboration across teams (swim lane charts are great!), and more efficient due to breaking down silos
The Google integration is helpful, especially Google Drive since we can store our charts in a team Google Drive. Slack is a nice feature, but one we don't utilize often.
Very easy to use, good support, good ROI.

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I've used Visual Paradigm, Google Slides, and Powerpoint- none of them were as robust or easy to use as Lucidchart.
Lucidchart is fantastic for growing companies where we need to document processes quickly for review and sign-off. In enterprise companies, the support teams do a fantastic job of reaching out and providing one-on-one training and coaching to ensure we were using the tools effectively. I've used several other diagram/mapping programs and Lucidchart is definitely my preferred choice.


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